FBS HRIS Administrator

Capgemini; Mexico; Hybrid; PHP 3,431,000 - 4,679,000; Full time

Benefits offered by this job

A competitive salary and performance‑基

Comprehensive benefits package

Flexible work arrangements (remote and

Private Health Insurance

Paid Time Off

Training & Development opportunities

Job summary

Capgemini, acting as Employer of Record for Farmers operations, seeks an IS Administrator to support claims systems and IT governance. You will manage user permissions, testing, and integrations while providing end-user tech support and documenting configurations.

Key responsibilities include monitoring system performance, troubleshooting complex issues, coordinating with IT on deployments, and ensuring data security and compliance across the claims systems landscape.

Qualifications

• 3+ years as an IS Administrator or related role.
• Understanding HR procedures and processes.
• Experience with SAP SuccessFactors or similar platforms.
• Familiarity with Microsoft 365 tools and services.
• Experience using ticketing systems like ServiceNow.

Responsibilities

• Maintains reliability and performance of claims systems by monitoring, testing, and troubleshooting.
• Acts as a subject matter expert in one or more claims systems and provides end-user support.
• Coordinates with IT to configure and manage claims systems within the IT infrastructure.
• Implements Agile methodologies when collaborating with cross-functional teams.
• Researches, tests, and implements claims system upgrades or enhancements.
• Ensures data security and adherence to requirements; documents configurations for knowledge sharing.

Skills

IS Administrator

Understanding HR procedures

M365 tools

Ticketing systems like ServiceNow

Tools

SAP SuccessFactors

ServiceNow

Power Platform

M365

Job description

FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don't have a local legal entity, we've partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

Systems administrator supports Configuration, user permissions, testing, integration SME, Basic reporting, and supports the overall technology roadmap efforts. This position manages, maintains, and optimizes claims systems to ensure reliability and performance. The role performs day-to-day claims systems administration activities and acts as a claims systems expert to provide technical support for end users. Performs work with a limited degree of supervision, with oversight focused only on complex new assignments.

Responsibilities

• Maintains reliability and performance of claims systems by monitoring, running tests, and troubleshooting.
• Demonstrates strong problem-solving abilities to proactively identify, evaluate, and resolve moderately complex to complex issues related to claims systems.
• Acts as a subject matter expert in one or more claims systems.
• Applies in-depth knowledge to efficiently manage and troubleshoot system-related issues.
• Provides technical support for end users and responds to various questions and issues.
• Coordinates with IT to configure and manage claims systems within the IT infrastructure. Implements Agile methodology when collaborating with cross-functional teams and IT to develop plans, schedules, and requirements for deployment of claims systems.
• Researches, develops, tests and implements claims systems upgrades or enhancements.
• Recommends technology solutions to improve manual processes.
• Conducts and responds to regular audits of claims systems to ensure compliance.
• Implements measures for systems and data security and adherence to requirements.
• Builds and maintains relationships with external vendors to optimize the integration and use of claims systems.
• Queries and manipulates data to solve business problems including data extraction from relational databases.
• Creates and maintains defined processes and practices to ensure consistent and effective operation of claims systems.
• Takes ownership of procedural guides by maintaining accurate and up-to-date records to ensure comprehensive documentation of claims systems, processes, and configurations for knowledge sharing and reference purposes.
• Performs other duties as assigned

Requirements

• 3 years of experience working as a IS Administrator or related
• Understanding of HR procedures
• 3+ years working with SAP Success Factor or other platforms
• Understanding of M365 tools
• Experience on ticketing systems like ServiceNow

Nice to Have

• Experience working with Power Platform tools

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses
• Comprehensive benefits package
• Flexible work arrangements (remote and/or office-based)
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Paid Time Off
• Training & Development opportunities in partnership with renowned companies