Store Manager - SM North EDSA

Avid Sports Philippines Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Avid Sports Philippines Inc. is seeking a Store Manager to oversee daily store operations, lead a fashion retail team, and drive sales performance. You will ensure exceptional customer service, implement brand standards, and manage schedules and budgets in a fast-paced environment.

The role requires at least 3 years in a managerial fashion retail setting, strong leadership, and excellent communication. This on-site position offers opportunities to optimize profitability and store operations in a

Qualifications

• Bachelor's degree in Business Administration or a related field (preferred).
• Retail Management qualifications are specifically preferred for related field requirements.
• Minimum of 3 years in a managerial role, ideally within the fashion retail industry.
• Fashion retail experience is specifically required for this position.
• Leadership capabilities and proven experience managing customer relationships.
• Solid understanding of retail operations and business management principles.
• Excellent interpersonal and communication abilities, both verbal and written.

Responsibilities

• Deliver outstanding customer service and engagement to maintain high customer satisfaction.
• Lead and develop the sales team through motivation, training, and support to meet targets.
• Drive sales and growth by attracting new customers, increasing foot traffic, and improving profitability.
• Resolve customer issues promptly to maintain a positive shopping experience.
• Ensure compliance with visual merchandising and brand standards for operational excellence.
• Monitor sales performance with retail KPIs and prepare detailed reports for decision making.
• Oversee day-to-day store operations, including staff scheduling, budgeting, and financial record updates.
• Analyze merchandise performance, track sell-through, and address stock challenges.
• Supervise inventory handling, security, loss prevention, and replenishment accuracy.

Skills

Leadership

Customer service

Communication

Retail operations

Business acumen

Education

Bachelor's degree in Business Administration or related field

Job description

Store Manager – Responsibilities & Requirements

Key Responsibilities:

• Deliver Outstanding Customer Service:
  Ensure high levels of customer satisfaction through exceptional service and engagement.

• Lead and Develop Sales Team:
  Motivate, train, and support staff to meet and exceed sales targets.

• Drive Sales and Growth:
  Implement strategies to attract new customers, increase foot traffic, and improve profitability.

• Resolve Customer Issues:
  Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.

• Ensure Compliance with Standards:
  Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.

• Monitor Sales Performance:
  Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.

• Administrative Oversight:
  Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.

• Merchandise Analysis:
  Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.

• Inventory Control:
  Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Requirements:

• Education:
  Bachelor's degree in Business Administration or a related field (preferred).

• Qualification Details:
  Retail Management qualifications are specifically preferred for related field requirements.

• Experience:
  Minimum of 3 years in a managerial role, ideally within the fashion retail industry.

• Industry Experience:
  Fashion retail experience is specifically required for this position.

• Leadership & Customer Service Skills:
  Strong leadership capabilities and proven experience managing customer relationships.

• Business Acumen:
  Solid understanding of retail operations and business management principles.

• Communication Skills:
  Excellent interpersonal and communication abilities, both verbal and written.