Store Manager - Lucky China Town

Avid Sports Philippines Inc.; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Avid Sports Philippines Inc. is seeking a Store Manager to lead our fashion retail team in Manila, driving sales, service, and brand standards.

You will recruit and train staff, monitor KPIs, manage scheduling and inventory, and ensure visual merchandising aligns with brand guidelines. The ideal candidate has 3+ years in retail management, a degree in business, and strong leadership and communication skills to foster excellent customer experiences.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Retail management qualifications are preferred for related field requirements.
• Strong leadership capabilities and proven experience managing customer relationships.
• Excellent interpersonal and communication abilities, both verbal and written.

Responsibilities

• Deliver outstanding customer service and engagement to ensure high satisfaction.
• Lead, train, and support staff to meet and exceed sales targets.
• Drive sales and growth by attracting new customers and improving profitability.
• Resolve customer issues professionally to maintain a positive shopping experience.
• Ensure compliance with visual merchandising standards and brand guidelines.
• Monitor sales performance using key retail KPIs and guide business decisions.
• Oversee day-to-day store operations, including scheduling and budgeting.

Skills

Leadership

Customer service

Communication

Retail operations

Education

Bachelor's degree in Business Administration

Job description

Store Manager – Responsibilities & Requirements

Key Responsibilities:

• Deliver Outstanding Customer Service:
  Ensure high levels of customer satisfaction through exceptional service and engagement.

• Lead and Develop Sales Team:
  Motivate, train, and support staff to meet and exceed sales targets.

• Drive Sales and Growth:
  Implement strategies to attract new customers, increase foot traffic, and improve profitability.

• Resolve Customer Issues:
  Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.

• Ensure Compliance with Standards:
  Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.

• Monitor Sales Performance:
  Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.

• Administrative Oversight:
  Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.

• Merchandise Analysis:
  Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.

• Inventory Control:
  Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Requirements:

• Education:
  Bachelor's degree in Business Administration or a related field (preferred).

• Qualification Details:
  Retail Management qualifications are specifically preferred for related field requirements.

• Experience:
  Minimum of 3 years in a managerial role, ideally within the fashion retail industry.

• Industry Experience:
  Fashion retail experience is specifically required for this position.

• Leadership & Customer Service Skills:
  Strong leadership capabilities and proven experience managing customer relationships.

• Business Acumen:
  Solid understanding of retail operations and business management principles.

• Communication Skills:
  Excellent interpersonal and communication abilities, both verbal and written.