Fan Communities & Social Operations Lead

Warner Music Philippines; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Warner Music Philippines is seeking a Social & Community Operations Executive to grow and nurture artist fan communities across ANZ and SEA regions, with focus on Philippines. You will help ensure fan journeys are intuitive by maintaining digital pathways and providing insights to artists and the business.

You’ll collaborate with local and regional teams, manage moderation, schedule content, and support fan events and campaigns to strengthen engagement with fans and partners.

Qualifications

• Proven background in social media management, community operations, or digital marketing in music/entertainment.
• Highly organized, able to manage multi-artist schedules, timelines and budgets.
• Understanding of digital channel hygiene, CRM data collection, link tracking and moderation best practices.
• Enjoys campaign data analysis and reporting to stakeholders for optimization.
• Proactive team player with ability to collaborate across local, regional and international teams.

Responsibilities

• Manage the daily moderation, fan interaction & experience of artist fan communities.
• Oversee social content scheduling across official label and artist HQ pages.
• Maintain channel hygiene & upkeep of public facing artist surfaces such as websites & social media platforms.
• Provide insights and context to the business about what’s happening in artist communities.
• Provide ground-level support for fan events, activations, and community building specifically within the Philippines.
• Assist the Social & Community campaign manager in project management and planning

Skills

Social media management

Community operations

Digital marketing

Project management

Data analytics

Job description

Warner Music Philippines is seeking a Social & Community Operations Executive to grow and nurture artist fan communities across ANZ and SEA regions, with focus on Philippines. You will help ensure fan journeys are intuitive by maintaining digital pathways and providing insights to artists and the business.

You’ll collaborate with local and regional teams, manage moderation, schedule content, and support fan events and campaigns to strengthen engagement with fans and partners.