Social & Community Operations Executive

Warner Music Group; Taguig; On-site; PHP 502,000 - 837,000; Full time

Job summary

Warner Music Group in the Philippines is seeking a Social & Community Operations Executive to grow and nurture artist communities across digital spaces, ensuring intuitive fan journeys and high engagement.

You will monitor moderation, provide insights on community sentiment, and support events and activations within the Philippines while collaborating with regional teams.

Qualifications

• Proven background in social media management, community operations, or digital marketing within music, entertainment, or pop culture.

Responsibilities

• Manage the daily moderation, fan interaction & experience of artist fan communities.
• Oversee social content scheduling across official label and artist HQ pages.
• Maintain channel hygiene & upkeep of public facing artist surfaces such as websites & social media platforms.
• Provide insights to the business about what’s happening in artist communities.
• Provide ground-level support for fan events, activations, and community building specifically within the Philippines.
• Assist the Social & Community campaign manager in project management and planning.

Skills

Social media management

Community operations

Digital marketing

Job description

Job Title: Social & Community Operations Executive

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team

We are a team of creative, community focused fan experts who bridge the gap between the casual listener and the super fan. Focusing on the ANZ and SEA regions, we connect artists and vibrant local movements. We build fan ecosystems, nurture digital and physical communities and foster relationships with the audiences who love our artists.

Your role

As our Social & Community Operations Executive, you will be growing and nurturing the communities, channels and digital spaces that fans meet to engage with the artists they love. You will work to ensure that fan journeys are intuitive and rewarding by maintaining and improving the digital pathways that connect artist ecosystems. You will provide insights to artists and the business about community sentiments and opportunities. Here you’ll get to: Manage the daily moderation, fan interaction & experience of artist fan communities. Oversee social content scheduling across official label and artist HQ pages. Maintain channel hygiene & upkeep of public facing artist surfaces such as websites & social media platforms. Provide insights and context to the business about what’s happening in artist communities Provide ground-level support for fan events, activations, and community building specifically within the Philippines. Assist the Social & Community campaign manager in project management and planning.

Responsibilities

• Manage the daily moderation, fan interaction & experience of artist fan communities.
• Oversee social content scheduling across official label and artist HQ pages.
• Maintain channel hygiene & upkeep of public facing artist surfaces such as websites & social media platforms.
• Provide insights and context to the business about what’s happening in artist communities.
• Provide ground-level support for fan events, activations, and community building specifically within the Philippines.
• Assist the Social & Community campaign manager in project management and planning.

About you

You have a proven background in social media management, community operations, or digital marketing within music, entertainment, or pop culture. You are highly organized, capable of handling multi-artist schedules, managing campaign timelines, tracking budgets, and meeting deliverables. You understand digital channel hygiene, CRM data collection, link tracking, and community moderation best practices across major social and streaming platforms. You enjoy diving into campaign data and social analytics to evaluate performance, report back to key stakeholders, and optimize future strategies. You are proactive, hands‑on, and ready to assist with local fan activations, listening events, media opportunities, and community‑building initiatives in Philippines. You are a proactive team player who communicates clearly across local, regional, and international teams, artist management, and external partners.

We’d love it if you also had

• Experience growing or participating in fan communities
• Music or entertainment industry knowledge or experience
• Existing contacts within Philippines media, fan clubs, digital agencies, or local influencer/KOL networks.
• Prior experience collaborating within regional matrix structures (specifically ANZSEA markets).
• Experience planning or executing non-traditional marketing stunts, grassroots street team tactics, or creative viral campaigns that spark online culture.

Company and Market Overview

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound.

Requirements & Working Hours

This position requires a minimum of 4 days per week in the office. We value in‑office collaboration, which is essential for talent development and strong working relationships.

Equal Opportunity Statement

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.

Thanks for your interest in working for WMG. We love it here, and think you will, too.