Fan Community & Social Operations Lead

Warner Music Group; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Warner Music Group is seeking a Social & Community Operations Executive in the Philippines to grow and nurture fan communities across official channels and artist pages. You will enhance fan journeys by maintaining digital pathways connecting artist ecosystems and delivering actionable insights.

You will collaborate with local and regional teams, manage campaigns, and support events and activations to engage fans across ANZSEA markets.

Qualifications

• Proven background in social media management or community operations.
• Strong organizational skills and ability to manage multi-artist schedules.
• Experience with CRM data collection and analytics.
• Excellent written and verbal communication in English.

Responsibilities

• Manage the daily moderation, fan interaction & experience of artist fan communities.
• Oversee social content scheduling across official label and artist HQ pages.
• Maintain channel hygiene & upkeep of public facing artist surfaces such as websites & social media platforms.
• Provide insights and context to the business about what’s happening in artist communities
• Provide ground-level support for fan events, activations, and community building specifically within the Philippines.

Skills

Social media management

Community operations

Digital marketing

Campaign planning

Analytics

Job description

Warner Music Group is seeking a Social & Community Operations Executive in the Philippines to grow and nurture fan communities across official channels and artist pages. You will enhance fan journeys by maintaining digital pathways connecting artist ecosystems and delivering actionable insights.

You will collaborate with local and regional teams, manage campaigns, and support events and activations to engage fans across ANZSEA markets.