Facility Executive - Soft Services

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 277,000 - 495,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Jones Lang LaSalle Incorporated is seeking a Facility Executive - Soft Services to oversee daily soft services, ensure high-quality facility operations, and maintain client satisfaction. You will manage housekeeping, pest control, horticulture, and related services across the Mumbai site, while driving continuous improvements and ensuring adherence to SLAs and safety standards.

The role requires strong leadership, excellent communication, and proficiency with MS Office and facilities management

Qualifications

• Bachelor's degree in hospitality management or related field.
• Proven experience in facilities management, with a focus on soft services.
• Strong leadership and team management skills.

Responsibilities

• Oversee day-to-day soft services operations and ensure service quality.
• Generate reports, trackers, dashboards, and management updates.
• Coordinate housekeeping, pest control, horticulture, and other services.
• Monitor KPIs, SLAs, and vendor performance; drive continuous improvement.
• Ensure compliance with safety, health, and contractual obligations.
• Coordinate with stakeholders and manage parking, access, and audits.

Skills

Leadership

Communication

Facilities management

MS Office

Problem solving

Education

Bachelor's degree in hospitality management

Tools

Facilities management software

Job description

Job Title

Facility Executive - Soft Services

About JLL

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.

Key Responsibilities

• Facility Operations & Administration Conduct daily floor walks and workplace inspections to identify operational issues and ensure service excellence.
• Generate daily, weekly, and monthly reports, trackers, dashboards, and management updates.
• Maintain records of complaints, service requests, inspections, audits, and vendor performance.
• Develop and implement operational procedures to improve service delivery, efficiency, and compliance.
• Housekeeping Management Oversee housekeeping services to ensure cleanliness and hygiene standards are maintained across all office spaces, meeting rooms, workstations, reception areas, washrooms, pantries, and common areas.
• Conduct housekeeping audits and inspections to identify improvement opportunities.
• Ensure availability of housekeeping consumables and cleaning materials.
• Coordinate periodic deep cleaning, carpet shampooing, upholstery cleaning, and special cleaning activities.
• Address employee concerns and service requests within defined SLAs.
• Vendor Management & SLA Compliance Manage multiple service partners including housekeeping, pest control, horticulture, waste management, parking, and specialised service vendors.
• Monitor vendor manpower deployment, attendance, grooming, and performance.
• Conduct regular vendor reviews and ensure compliance with contractual obligations.
• Track and monitor KPIs, SLAs, productivity levels, and service quality metrics.
• Drive continuous improvement initiatives and implement corrective actions for service gaps.
• Pest Control Management Coordinate preventive and reactive pest control programs across the facility.
• Conduct inspections of critical areas such as pantries, childcare facilities, cafés, washrooms, and utility rooms.
• Ensure pest control schedules, service reports, MSDS documentation, and compliance records are maintained.
• Investigate pest-related complaints and coordinate corrective actions with vendors and stakeholders.
• Horticulture & Workplace Aesthetics Manage indoor and outdoor landscape maintenance.
• Ensure proper upkeep and replacement of plants, planters, and green walls.
• Coordinate seasonal landscaping improvements and beautification initiatives.
• Monitor vendor performance and plant health across all facility areas.
• Parking Management Coordinate employee and visitor parking operations.
• Manage issuance of RFID tags, parking stickers, and access permissions.
• Maintain parking allocation records and utilisation reports.
• Coordinate with landlord and security teams regarding parking requirements, traffic management, and employee queries.
• KPI & SLA Compliance Monitor vendor performance against agreed KPIs and SLAs.
• Prepare periodic performance reports, dashboards, and management updates.
• Identify service deficiencies and implement improvement plans.
• Support internal and external audits related to facility operations.
• Consumption & Inventory Tracking Track and analyse consumption of housekeeping chemicals, pantry items, restroom consumables, and other facility materials.
• Maintain inventory records and ensure optimum stock levels.
• Identify opportunities for cost optimisation and reduction of wastage.
• Invoice & Financial Management Verify vendor invoices against work completion records and contractual obligations.
• Monitor Work Completion Certificates (WCCs) and ensure timely documentation.
• Coordination & Stakeholder Management Coordinate with Business Units, Security, HSE, Landlord teams, and external agencies.
• Support employee engagement activities, events, and workplace initiatives.
• Ensure timely communication regarding facility-related updates, maintenance activities, and operational disruptions.
• Reporting & Documentation Prepare daily, weekly, and monthly operational reports.
• Maintain accurate records of audits, inspections, vendor performance, complaints, consumptions, invoices, and service requests.
• Use MS Office applications (Excel, PowerPoint, Word, Outlook) for reporting, analysis, presentations, and communication.

Qualifications and Skills

• Bachelor's degree in hospitality management or related field
• Proven experience in facilities management, with a focus on soft services
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and facilities management software
• Analytical and problem-solving skills
• Knowledge of health and safety regulations and best practices in facility management
• Ability to work flexibly, including after-hours when required

Benefits

At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology.

Location

On-site –Mumbai, MH

Scheduled Weekly Hours

48

Company Culture

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Equal Opportunity & Accessibility

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail].