Facilities Service Desk Specialist

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 312,000 - 402,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a proactive Helpdesk Specialist for our Property Service Centre in Taguig, Philippines. You will handle incoming calls and emails, triage requests, and coordinate timely resolutions in line with client SLAs.

Responsibilities include analyzing customer needs, guiding issue resolution, and documenting information in the system while maintaining strong client relations and professional service standards. Experience in property management is a plus.

Qualifications

• Answers incoming calls and emails from a dedicated or multi-client portfolio.
• Analyzes caller needs and implements best strategy to respond for client satisfaction.
• Resolves and coordinates resolution of customer issues in a timely manner.
• Knowledge of commercial lease concepts and landlord/tenant responsibilities is beneficial.

Responsibilities

• Answer all incoming calls/emails from a dedicated or multi-client portfolio.
• Ensure that requests are addressed in an expeditious manner.
• Analyze caller's needs and respond to ensure superior customer satisfaction.
• Resolve and coordinate the resolution of customer issues.

Skills

Customer service

Property management

Communication

Problem solving

Tools

CRM system

Job description

Jones Lang LaSalle Incorporated is seeking a proactive Helpdesk Specialist for our Property Service Centre in Taguig, Philippines. You will handle incoming calls and emails, triage requests, and coordinate timely resolutions in line with client SLAs.

Responsibilities include analyzing customer needs, guiding issue resolution, and documenting information in the system while maintaining strong client relations and professional service standards. Experience in property management is a plus.