Facilities Help Desk Analyst - Real Estate Support Champion

JLL; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

JLL in Taguig, Philippines is seeking a Facilities Help Desk Analyst to manage client requests regarding property and facilities repairs and maintenance. You will coordinate dispatch of work orders to vendors and ensure timely attendance within SLA, while keeping the client informed and satisfied.

You will answer calls and emails from a multi-client portfolio, analyze needs, and take ownership of issue resolution.

Qualifications

• Experience in property management and understanding landlord/tenant responsibilities.
• Ability to manage calls and emails in a multi-client portfolio.
• Ability to identify root causes and determine best resolution.

Responsibilities

• Answer all incoming calls/emails from a dedicated or multi-client portfolio.
• Ensure requests are addressed promptly and effectively.
• Analyze caller needs and implement strategies to satisfy customers.
• Resolve and coordinate resolution of customer issues.
• Verify and track work orders to completion, within SLA.
• Build and maintain client relationships with site personnel.
• Train new Helpdesk staff using buddy system.

Skills

Call handling

Customer service

Problem solving

Under pressure

Communication

Training others

Job description

JLL in Taguig, Philippines is seeking a Facilities Help Desk Analyst to manage client requests regarding property and facilities repairs and maintenance. You will coordinate dispatch of work orders to vendors and ensure timely attendance within SLA, while keeping the client informed and satisfied.

You will answer calls and emails from a multi-client portfolio, analyze needs, and take ownership of issue resolution.