Facilities Helpdesk - UPTH, Quezon City

CBRE GWS IFM PHILS. CORP.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Annual merit increase

Performance bonus

Sick leave credits

Vacation leave credits

HMO and Life Insurance on Day 1

Autonomy in work

Inclusivity and Accessibility

Safety and Well-Being

Job summary

CBRE GWS Philippines, Quezon City, is seeking a Facilities Helpdesk professional to provide timely support on facilities-related issues, coordinate maintenance, manage requests, and liaise with internal teams.

The ideal candidate has at least 2 years in facilities helpdesk, holds a related degree, and is proficient in MS Office and ticketing systems. Willingness to work rotating shifts, including weekends and holidays, is required; start ASAP.

Qualifications

• Bachelor's Degree or Vocational Graduate of any related course.
• Has at least 2 years of work experience as Facilities Helpdesk.
• Has background in Facilities Management Operations.
• Proficient in MS Office Applications and ticketing system.

Responsibilities

• Respond to and resolve facilities-related queries and issues via phone, email, and in-person.
• Manage and prioritize maintenance requests, ensuring timely completion.
• Coordinate with internal teams (maintenance, security, housekeeping) to resolve issues.
• Provide information and guidance on facilities policies, procedures, and services.
• Monitor and report on facilities-related issues, identifying trends and areas for improvement.
• Maintain accurate records of requests, issues, and resolutions.

Skills

Facilities helpdesk experience

MS Office

Ticketing system

Education

Bachelor's degree or vocational graduate

Tools

MS Office

Ticketing system

Job description

Facilities Helpdesk (Quezon City)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role:

As a CBRE Facilities Helpdesk, you will be responsible for providing timely and effective support to staff and users regarding facilities-related issues, including maintenance requests, repairs, and other facility-related concerns.

This includes coordinating maintenance, repairs, and renovations, as well as managing facilities-related projects, vendors, work orders and purchase orders.

What You'll Do:

• Respond to and resolve facilities-related queries and issues via phone, email, and in-preson.
• Manage and prioritize maintenance requests, ensuring timely completion.
• Coordinate with internal teams (maintenance, security, housekeeping) to resolve issues.
• Provide information and guidance on facilities policies, procedures, and services.
• Monitor and report on facilities-related issues, identifying trends and areas for improvement.
• Maintain accurate records of requests, issues, and resolutions.

About you:

• Bachelor's Degree or Vocational Graduate of any related course

• Has at least 2 years of work experience as Facilities Helpdesk
• Has background in Facilities Management Operations
• Proficient in MS Office Applications and ticketing sytem

• Amenable to work on a shifting schedule, 6 days a week, weekends/ holidays
• Can start ASAP

So, what's in it for you?

• Annual Merit Increase
• Performance Bonus
• 12 days of sick leave credits (unused sick leave credits convertible to cash)
• 12 days of vacation leave credits (unused vacation leave credits will be rolled over the following year)
• HMO and Life Insurance on Day 1
• Autonomy in work - We support and reward creators and doers, encourage innovation and an entrepreneurial mind-set.
• Inclusivity and Accessibility - We enable, value and embrace diverse perspectives across many dimensions
• Safety and Well-Being - You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.