Facilities Helpdesk Coordinator: Tenant & Ops Lead

CBRE Asia Pacific

Makati

On-site

PHP 420,000 - 560,000

Full time

41 hours ago

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Job summary

CBRE Asia Pacific in Makati City seeks a Helpdesk Coordinator to oversee facilities-related requests, coordinate tenants, and manage CAFM records. The role focuses on helpdesk management, stakeholder coordination, compliance monitoring, and operational reporting rather than hands-on technical work.

The successful candidate will log and track work orders, coordinate with site teams, maintain documentation, and generate performance summaries.

Qualifications

Bachelor's degree in a related field.
1-2 years in helpdesk administration or facilities coordination preferred.
Experience with tenant relations and service request management.
Experience with CAFM/CMMS or ticketing systems is an advantage.

Responsibilities

Serve as primary contact for tenant and occupant requests and service tickets.
Log, assign, monitor, and close work orders through CAFM/helpdesk system.
Coordinate with Engineering, Housekeeping, Security, and other teams for timely resolution.
Monitor SLA performance and escalate overdue requests.
Maintain CAFM records, maintenance schedules, permits, certifications, and service histories.
Generate operational reports and dashboards.