Facilities Help Desk Team Lead - On-site, Taguig

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Team Lead for the Facilities Help Desk in Taguig, Philippines. You will assemble and lead a team, establish procedures, and oversee delivery of facilities services to meet client expectations.

The role requires strong English communication, supervisory experience, and a focus on process improvement. You will support onboarding, collaborate with stakeholders, and maintain high standards of service across shifts.

Qualifications

• Excellent verbal and written English communication skills.
• Advanced proficiency in MS Office Suite.
• Strong administrative, organizational and time-management skills.
• Experience leading teams and driving process improvements.

Responsibilities

• Lead and assemble a team to deliver facilities help desk services.
• Act as primary operational contact and escalation point for team issues.
• Support onboarding and maintain procedural documentation.
• Collaborate with leadership and partners to maintain service quality and process excellence.
• Monitor team performance and provide timely feedback to improve outcomes.
• Manage shifts and ensure high-quality service delivery to clients.

Skills

Verbal English communication

Written English communication

MS Office proficiency

Administrative skills

Reporting and analytics

Leadership and people management

Shift work

Facilities management

Leadership Readiness Program

Education

Bachelor’s degree

Job description

Jones Lang LaSalle Incorporated is seeking a Team Lead for the Facilities Help Desk in Taguig, Philippines. You will assemble and lead a team, establish procedures, and oversee delivery of facilities services to meet client expectations.

The role requires strong English communication, supervisory experience, and a focus on process improvement. You will support onboarding, collaborate with stakeholders, and maintain high standards of service across shifts.