Expert - Air Freight

DHL Global Forwarding; Pasay; On-site; PHP 360,000 - 540,000; Full time

Job summary

DHL Global Forwarding in Manila is seeking an Expert – Air Freight to manage AFR files for assigned customers and act as the link between customers and the DHL network. You will drive efficient air freight operations, respond to inquiries, and ensure accurate documentation and quotes.

Role requires 2–3 years of air freight experience, Graduation, and proficiency in CargoWise/TMS and MS Office. You will collaborate with internal/external stakeholders to deliver proactive, high-quality service and

Qualifications

• 2–3 years of experience in air transport/freight forwarding.
• Graduation is required.
• Knowledge of freight forwarding, logistics or foreign trade is preferred.
• Knowledge of sea/ocean or air transport is a plus.
• Fluent English (spoken and written) at an intermediate level is required.
• MS Office proficiency; strong Excel is preferred.

Responsibilities

• Operational responsibility of AFR files for assigned customers.
• Data management and coordinating with GSC teams for services and handover.
• Respond to customers with shipment status, documentation, transit time and prices.
• Issue spot quotes, process orders, book and track shipments, and facilitate invoicing.
• Identify risks and collaborate with stations to mitigate issues; provide proactive updates to customers.
• Maintain commitments to customers and ensure follow-ups.

Skills

Years of experience

English proficiency

MS Office

CargoWise/TMS

Communication skills

Analytical skills

Customer focus

Education

Graduation

Tools

CargoWise/TMS

Job description

Job Title

Expert – Air Freight

Job Location

Manila

In this role, you will be customer facing, collaborating with multiple stakeholders, internal & external, to drive efficient and seamless Air freight forwarding operations, with proactive engagements, and providing exceptional service to business partners and clients. This role acts as a bridge between customers & DHL network.

Key Responsibilities

• Operational responsibility of AFR files for assigned customers (signed of by regional AFR head)
• Data management incl. leveraging other GSC teams for recommended services including respective handover
• Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (through phone calls and emails as required).
• Issue spot quotes, process orders, organize, book, monitor and track shipments, also facilitate invoicing.
• Proactively identify risks, potential problems, and collaborate with stations to mitigate/resolve, or report to management on events and exceptions, as necessary. Simultaneously send proactive updates to the customer.
• Meet all commitments to the customers in terms of follow-up/ongoing communication.
• Maintain compliance with KPIs, SOPs, and regulations.
• Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
• Record any customer complaints; solves customer complaints or assigns tasks to other functions as per the process.
• Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
• Manage and send customer reports.

Required Skills/Abilities

• Professional experience: 2-3 Years of experience in a similar field (air transport) as a freight forwarder is required.
• Education: Graduation is required.
• Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.
• Preferred special professional skills: Knowledge of sea/ocean or air transport.
• Language knowledge: Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must.
• Technical skills: MS Office user-level knowledge is a must; strong Excel knowledge is preferred.
• Business system: (CargoWise/TMS) knowledge is required.

Skills and competences

• Customer focus, customer service approach
• Communication skills
• Analytical skills, attention to details
• Team player mentality
• Pro-active, problem-solving attitude