Air Freight Operations & Customer Service Specialist

DHL Global Forwarding

Pasay

On-site

PHP 360,000 - 540,000

Full time

7 days ago

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Job summary

DHL Global Forwarding in Manila is seeking an Expert – Air Freight to manage AFR files for assigned customers and act as the link between customers and the DHL network. You will drive efficient air freight operations, respond to inquiries, and ensure accurate documentation and quotes.

Role requires 2–3 years of air freight experience, Graduation, and proficiency in CargoWise/TMS and MS Office. You will collaborate with internal/external stakeholders to deliver proactive, high-quality service and

Qualifications

2–3 years of experience in air transport/freight forwarding.
Graduation is required.
Knowledge of freight forwarding, logistics or foreign trade is preferred.
Knowledge of sea/ocean or air transport is a plus.
Fluent English (spoken and written) at an intermediate level is required.
MS Office proficiency; strong Excel is preferred.

Responsibilities

Operational responsibility of AFR files for assigned customers.
Data management and coordinating with GSC teams for services and handover.
Respond to customers with shipment status, documentation, transit time and prices.
Issue spot quotes, process orders, book and track shipments, and facilitate invoicing.
Identify risks and collaborate with stations to mitigate issues; provide proactive updates to customers.
Maintain commitments to customers and ensure follow-ups.