Expense Processing Specialist I: Detail-Driven Impact

JPMorgan Chase & Co.; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Expense Process Specialist I in the Global Banking team in the Philippines. The role focuses on processing and auditing expense reports, resolving inquiries via a ticketing queue, and supporting travel and expense controls.

You will handle expense submissions, corporate card activities, and process improvements while maintaining strict confidentiality and professionalism. This position offers meaningful day-to-day impact in a dynamic environment.

Qualifications

• Ability to manage multiple high-priority requests concurrently while keeping stakeholders informed.
• Strong attention to detail with consistent accuracy in data entry and follow-up.
• Excellent organizational skills with ability to track work through completion.
• Ability to collaborate effectively with colleagues in a team-oriented environment.
• Discretion and professionalism in handling confidential information.
• Proficiency with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint.
• Intermediate Excel skills (sorting/filtering, formulas, basic data validation).
• Commitment to delivering high-quality customer service.

Responsibilities

• Process expense reports in Concur in accordance with travel and expense policies and procedures.
• Perform expense report audits and document exceptions or required follow-ups.
• Respond to travel and expense inquiries via a service ticket queue and provide clear status updates.
• Support employees with general questions related to expense submissions and reconciliations.
• Assist with corporate card linking and expense reconciliation activities as applicable.
• Escalate issues that require additional review and coordinate resolution with appropriate partners.
• Support the integration of newly acquired businesses into existing expense processes, as assigned.
• Apply internal controls and handle sensitive information with confidentiality.
• Identify recurring issues and recommend process improvements and best practices.
• Contribute to ad hoc projects and operational tasks to meet business needs.

Skills

Multi-tasking

Attention to detail

Organizational skills

Team collaboration

Confidentiality

Customer service

Microsoft Office

Data entry

Excel proficiency

Tools

Concur

Service ticketing system

Job description

JPMorgan Chase & Co. is seeking an Expense Process Specialist I in the Global Banking team in the Philippines. The role focuses on processing and auditing expense reports, resolving inquiries via a ticketing queue, and supporting travel and expense controls.

You will handle expense submissions, corporate card activities, and process improvements while maintaining strict confidentiality and professionalism. This position offers meaningful day-to-day impact in a dynamic environment.