Exhibitor Success Specialist

Relx Plc; Iloilo City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Relx Plc's Customer Success team partners with exhibitors and internal departments to ensure a smooth experience at events. The Customer Success Associates handle billing inquiries, service requests, and complaints, acting as the main contact before and during events to resolve issues and nurture relationships.

As a generalist in Customer Support/Operations, you will build relationships, recommend programs, and identify upsell opportunities, while coordinating with Sales for revenue growth and

Qualifications

• Bachelor's degree holder.
• At least 1 year of relevant experience.
• Experience dealing with stakeholders in a global perspective.
• Experience in voice / non-voice setup.
• Basic skills in using Salesforce.
• Basic skills in Exhibitor Dashboard and show websites.
• Basic skills in Microsoft Office applications.
• Basic skills in telephonic systems (Jabber, Enghouse Touchpoint).
• Strong written and spoken communication; stakeholder management.
• Ability to quickly learn and apply enterprise AI tools and technologies.

Responsibilities

• Exhibitor Support – acts as the point of contact for all after-sales support.
• Increases loyalty of the exhibitors to be rebookers/repeat exhibitors.
• Drives engagement by following the 4-touchpoint flow and attending event kickoff.
• Increases exhibitor satisfaction by meeting the on-boarding process in a timely manner.
• Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing.
• Exhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using Atlas.
• Salesforce- utilizes Salesforce to lodge activities associated with each exhibitor outreach and properly schedules succeeding touchpoints.
• Exhibitor Manual - walks exhibitor through the navigation of the manual to get needed information.
• Exhibitor Badge Registration - admin access to address registration concerns.
• Digital Product Awareness - identifies opportunities to offer value-added services and digital products.
• Account Management - takes ownership of the success of each exhibitor to effectively manage their business goal.
• Lead Retrieval- understand features and value delivered by Emperia product both pre and post event.

Skills

Customer service

Stakeholder management

Communication

Salesforce basics

Office software

Education

Bachelor's degree

Tools

Salesforce

Exhibitor Dashboard

Microsoft Office

Jabber Enghouse Touchpoint

Exhibitor Badge Registration systems

Job description

Relx Plc's Customer Success team partners with exhibitors and internal departments to ensure a smooth experience at events. The Customer Success Associates handle billing inquiries, service requests, and complaints, acting as the main contact before and during events to resolve issues and nurture relationships.

As a generalist in Customer Support/Operations, you will build relationships, recommend programs, and identify upsell opportunities, while coordinating with Sales for revenue growth and