Junior Exhibitor Success Specialist

Relx Plc; Iloilo; Presencial; PHP 223 000 - 357 000; Tempo integral

Resumo da oferta

Relx Plc is seeking a Customer Success Analyst I in Iloilo to work closely with exhibitors and internal teams. The role involves handling billing inquiries, service requests, and complaints, while guiding exhibitors through onboarding and profile completion.

You will identify upselling opportunities and support the end-to-end customer journey from prospecting to nurturing. Responsibilities include exhibitor support, profile matchmaking, badge registration, product awareness, and ongoing account

Qualificações

• Bachelor's degree holder.
• At least 1 year of relevant experience.
• Experience dealing with various stakeholders in a global perspective.
• Experience in voice / non-voice set-up.
• Basic skills in using Salesforce and Exhibitor Dashboard.

Responsabilidades

• Exhibitor Support – acts as the point of contact for all after-sales support.
• Increases loyalty of the exhibitors to be rebookers/repeat exhibitors.
• Drives engagement by following the 4-touchpoint flow and attending event kickoff.
• Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing.
• Exhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using Atlas.
• Exhibitor Badge Registration - admin access to address registration concerns.
• Digital Product Awareness - identifies opportunities to offer value-added services and digital products.
• Account Management - takes ownership of the success of each exhibitor to effectively manage their business goal.

Conhecimentos

Stakeholder management

Account management

Written and spoken communication

Quick learning of enterprise AI tools

Formação académica

Bachelor's degree

Ferramentas

Salesforce

Exhibitor Dashboard

Microsoft Office

Jabber

Enghouse Touchpoint

Descrição da oferta de emprego

Relx Plc is seeking a Customer Success Analyst I in Iloilo to work closely with exhibitors and internal teams. The role involves handling billing inquiries, service requests, and complaints, while guiding exhibitors through onboarding and profile completion.

You will identify upselling opportunities and support the end-to-end customer journey from prospecting to nurturing. Responsibilities include exhibitor support, profile matchmaking, badge registration, product awareness, and ongoing account