Exhibitor Success Analyst I

Relx Plc; Philippines; On-site; PHP 424,000 - 580,000; Full time

Job summary

Relx Plc is seeking a Customer Success Executive to partner with exhibitors and internal teams to deliver exceptional service at events. You will manage after-sales support, onboarding, and ongoing engagement to maximize exhibitor value and loyalty.

The role involves coordinating with Sales, Marketing, Operations and other departments to ensure smooth exhibit experiences and opportunities for upsell and digital product adoption.

Qualifications

• Bachelor's degree holder in any field.
• At least 1 year of relevant experience (Customer Service or Sales preferred).
• Experience in voice (outbound) / non-voice setup.
• Written and spoken communication skills.
• Experience with cross-functional projects and show websites.

Responsibilities

• Exhibitor Support – acts as the point of contact for all after-sales support.
• Increases loyalty of exhibitors to encourage rebooking and repeat business.
• Drives engagement using the 4-touchpoint flow and event kickoff attendance.
• Ensures onboarding is timely to improve exhibitor satisfaction.
• Supports sales journey from prospecting to nurturing, closing and upselling.
• Manages exhibitor profiles and dashboards to highlight value.
• Uses Salesforce to log activities and schedule touchpoints.
• Guides exhibitors through manuals and address registration concerns.
• Identifies opportunities to offer value-added services and digital products.
• Owns exhibitor success and aligns with business goals.

Skills

Selling

Data & Analytics

Revenue Risk

Facilitation

Campaign Management

Web Development

Creative Design

Education

Bachelor's degree

Job description

Relx Plc is seeking a Customer Success Executive to partner with exhibitors and internal teams to deliver exceptional service at events. You will manage after-sales support, onboarding, and ongoing engagement to maximize exhibitor value and loyalty.

The role involves coordinating with Sales, Marketing, Operations and other departments to ensure smooth exhibit experiences and opportunities for upsell and digital product adoption.