Exhibitor Success Specialist

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

RELX is seeking a Customer Success Associate in Manila to act as the main contact for exhibitors, ensuring smooth onboarding, post-sales support, and seamless collaboration with Sales, Marketing and Operations. The role emphasizes relationship-building, cross-functional coordination, and the identification of upsell opportunities to maximize revenue streams from customer relationships.

The successful candidate will have a Bachelor's degree, at least one year of experience, and familiarity with

Qualifications

• Bachelor's degree holder.
• At least 1 year of relevant experience.
• Experience dealing with various stakeholders in a global perspective.
• Experience in voice / non-voice set-up.
• Basic skills in using and navigating Salesforce.
• Basic skills in using and navigating through Exhibitor Dashboard.
• Basic skills in using and navigating through different show websites.
• Basic skills in using Exhibitor Badge Registration systems.
• Basic skills in using Microsoft Office applications.
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint).
• Exhibits core CS competencies based on CS function.
• Account Management
• Stakeholder Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Responsibilities

• Exhibitor Support – acts as the point of contact for all after-sales support
• Increases loyalty of the exhibitors to be rebookers/repeat exhibitors
• Drives engagement by following the 4-touchpoint flow and attending event kickoff
• Increases exhibitor satisfaction by meeting the on-boarding process in a timely manner
• Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing
• Exhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using Atlas Salesforce
• utilizes Salesforce to lodge activities associated with each exhibitor outreach and properly schedules succeeding touchpoints
• Exhibitor Manual - walks exhibitor though on the navigation of the manual to get needed information
• Exhibitor Badge Registration - admin access to address registration concerns
• Digital Product Awareness - identifies opportunities to offer value-added services and digital products
• Account Management - takes ownership of the success of each exhibitor to effectively manage their business goal
• Lead Retrieval- understand features and value delivered by Emperia product both pre and post event

Skills

Written and spoken communication

Account Management

Stakeholder Management

Global perspective

Education

Bachelor's degree

Tools

Salesforce

Exhibitor Dashboard

Jabber

Enghouse Touchpoint

Microsoft Office

Job description

RELX is seeking a Customer Success Associate in Manila to act as the main contact for exhibitors, ensuring smooth onboarding, post-sales support, and seamless collaboration with Sales, Marketing and Operations. The role emphasizes relationship-building, cross-functional coordination, and the identification of upsell opportunities to maximize revenue streams from customer relationships.

The successful candidate will have a Bachelor's degree, at least one year of experience, and familiarity with