Executive Sales & Customer Care Lead (On-Site)

Busy Bee Cleaning Co.; Metro Manila; Presencial; PHP 900.000 - 1.800.000; Jornada completa

Descripción de la vacante

Busy Bee Cleaning Co. in the Philippines seeks a Sales and Customer Care Manager to steer the department’s strategy, daily operations, and performance, ensuring the brand remains customer-centric from inquiry to aftercare.

You will lead a multi-channel team across Messenger, WhatsApp, IG, Viber, SMS, and Email, set targets, coach staff, and handle critical escalations to protect client satisfaction and retention.

Formación

• Bachelor's degree in business, sales, marketing or related field.
• 5+ years leading sales growth and marketing strategy.
• Strong people development and sales coaching ability.
• Proven track record of driving sales growth in diverse organizations.
• Excellent communication and executive presence.
• Willing to work on-site in Mandaluyong City, Monday to Friday.
• E-commerce background is a plus.

Responsabilidades

• Set and monitor performance targets across KPIs including sales, upsells, closures, CSAT, and CRM accuracy.
• Supervise daily shift coverage and multichannel support across Messenger, WhatsApp, IG, Viber, SMS, and Email.
• Lead calibration, upskilling, and coaching of team members.
• Manage escalations: Level 2 complaints, customer recovery, bookings, and service concerns.
• Develop spiels, SOPs, templates, and internal scripts.
• Oversee monthly incentive validation and compliance with HR and Finance.
• Collaborate with Brand, Dispatch, and Operations to align client promise with delivery.

Conocimientos

Leadership

Sales Growth

Customer Service Excellence

Communication Skills

Executive Presence

Educación

Bachelor's Degree in Business/Marketing/Sales

Descripción del empleo

Busy Bee Cleaning Co. in the Philippines seeks a Sales and Customer Care Manager to steer the department’s strategy, daily operations, and performance, ensuring the brand remains customer-centric from inquiry to aftercare.

You will lead a multi-channel team across Messenger, WhatsApp, IG, Viber, SMS, and Email, set targets, coach staff, and handle critical escalations to protect client satisfaction and retention.