Executive, Customer Resolutions & Compliance

PropNex Realty Pte Ltd; Santo Niño 1st; On-site; PHP 2,353,000 - 3,137,000; Full time

Benefits offered by this job

Conducive Work Environment

Growth opportunities

Annual Leave up to 21 days

Festive Leave of 3 days

Work From Home Leave up to 24 days (if

Birthday Leave and Benefit

Medical and Insurance Benefit

Dress Code : Smart Casual

Job summary

PropNex Realty Pte Ltd is seeking a compliance and disputes support professional to advise our salespersons on property-related matters, handle claims in SCT, and attend mediation sessions.

The role covers AML enquiries, managing inquiries from salespersons and clients, drafting legal documents, and performing ad hoc tasks to support the department. Mandarin and English bilingual capability is required, with work location at Toa Payoh.

Qualifications

• Degree / Diploma in Business, Real Estate or related discipline; other qualifications welcome.
• Experience in managing complaints and disputes resolution, legal support, customer service in real estate is an advantage.
• Entry-level candidates with keen interest in compliance and dispute resolution are encouraged.
• Excellent communication, interpersonal and problem-solving skills for handling challenging situations.
• Bilingual in English and Chinese to handle Mandarin-speaking customers/salespersons.
• Able to work independently, manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide general compliance advice on property matters to salespersons.
• Represent the Company on claims matters in Small Claims Tribunals.
• Attend mediation sessions to resolve commission disputes.
• Manage AML enquiries, audits, and follow up.
• Manage enquiries and feedback from salespersons and clients.
• Attend to walk-ins and phone calls from salespersons and clients.
• Draft legal documents.
• Perform other ad hoc assignments to support the department.

Skills

Communication skills

Interpersonal skills

Problem-solving

Independence

Multitasking

Education

Bachelor’s or Diploma in Business/Real Estate

Job description

Responsibilities

1. Provide general compliance advice on property related matters to our salespersons.

2. Represent the Company on the claims matters in Small Claims Tribunals (SCT).

3. Attend Mediation sessions to resolve commission disputes.

4. Manage Anti Money Laundering (AML) enquiries, audit check and follow up.

5. Manage the enquiries and feedback from our salespersons and clients.

6. Attend to our salespersons and clients walk in and phone calls.

7. Draft legal documents.

8. Perform any other ad hoc assignments as and when assigned in support of the department.

Requirements

1. Degree / Diploma in Business, Real Estate or any related discipline. Candidates with qualifications in other disciplines are also welcome to apply.

2. Prior experience in managing complaints and disputes resolution, legal support, customer service in the real estate industry will be an advantage.

3. Entry-level candidates with a keen interest in compliance and dispute resolution are encouraged to apply.

4. Excellent communication, interpersonal and problem-solving skills with the ability to manage challenging situations professionally.

5. Bilingual in both English and Chinese language as required to handle Mandarin-speaking customers / salespersons.

6. Able to work independently, manage multiple priorities, adapt to changing operational and business requirements in fast pace environment.

Benefits

• Conducive Work Environment

• Opportunities for Growth and Progression

• Annual Leave up to 21 days

• Festive Leave of 3 days

• Work From Home Leave up to 24 days (if applicable, based on the job nature)

• Birthday Leave and Benefit

• Medical and Insurance Benefit

• Dress Code : Smart Casual

Other Information

Working Location : Toa Payoh (HDB Hub near Toa Payoh MRT Station)
5-day work week, Mondays to Fridays : 9.00am to 6.00pm