Guest Experience Concierge | Front Desk & CRM Admin

PERSOL

Santo Niño 1st

On-site

PHP 1,318,000 - 1,867,000

Full time

3 days ago

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Benefits offered by this job

Training & Uniform provided!

Qualifications

Minimum GCE O levels with 2 years of relevant experience in concierge, front desk, customer service or hospitality.
Excellent interpersonal and communication skills.
Customer-oriented with a professional and positive attitude.
Proficient in Microsoft Office applications and basic administrative tasks.
Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

Welcome and assist tenants, visitors, and guests with a warm and professional approach
Manage front desk operations, including handling enquiries via walk-ins, phone calls, and emails
Provide accurate and timely information to tenants and visitors
Resolve customer concerns and escalated issues in accordance with established SOPs and service standards
Maintain and update CRM records, ensuring information is accurate
Support administrative and operational activities

Skills

Interpersonal skills

Communication skills

Customer service

Hospitality

Education

GCE O levels

Tools

Microsoft Office

Job description

Our client, a leading and well-established property management company, is looking for a customer-focused Concierge Associate to join their team. If you enjoy interacting with people, providing exceptional service, and working in a professional environment, we'd love to hear from you!

Working Hours / Location:

Working Days / Hours: Mondays to Fridays / 8am to 6pm
Bugis MRT
Training & Uniform provided!

Job Responsibilities:

Welcome and assist tenants, visitors, and guests with a warm and professional approach
Manage front desk operations, including handling enquiries via walk-ins, phone calls, and emails
Provide accurate and timely information to tenants and visitors
Resolve customer concerns and escalated issues in accordance with established SOPs and service standards
Maintain and update CRM records, ensuring information is accurate
Support administrative and operational activities

Requirements:

Minimum GCE O levels with 2 years of relevant experience in concierge, front desk, customer service or hospitality
Excellent interpersonal and communication skills
Customer-oriented with a professional and positive attitude
Proficient in Microsoft Office applications and basic administrative tasks
Ability to multitask and work effectively in a fast-paced environment