Events Maestro: Guest Experience Lead

Marriott Hotel Manila; Mandaluyong; On-site; PHP 201,000 - 335,000; Full time

Job summary

Marriott Hotel Manila is seeking a banquet group coordinator/host(ess) to greet guests, read banquet orders, and ensure all arrangements are executed smoothly. You will review guest information, set up timelines, and fulfill special requests while maintaining high standards of service and safety throughout the event.

The role requires professionalism in communication, teamwork, and adherence to hotel policies, with a focus on guest satisfaction and seamless event execution.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience preferred.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Meet group coordinator/host(ess) prior to functions and make introductions.
• Read and analyze banquet event orders to gather guest information and plan setup and timelines.
• Fulfill special banquet arrangements and follow up to ensure compliance.
• Follow safety policies, report incidents, and maintain professional appearance.
• Welcome guests, anticipate service needs, and maintain positive team relationships.

Skills

Guest service

Communication

Teamwork

Safety awareness

Education

High school diploma or GED

Job description

Marriott Hotel Manila is seeking a banquet group coordinator/host(ess) to greet guests, read banquet orders, and ensure all arrangements are executed smoothly. You will review guest information, set up timelines, and fulfill special requests while maintaining high standards of service and safety throughout the event.

The role requires professionalism in communication, teamwork, and adherence to hotel policies, with a focus on guest satisfaction and seamless event execution.