Banquet Manager

Hospitality Enterprise Resources Corporation; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hospitality Enterprise Resources Corporation seeks a Restaurant Supervisor to oversee all outlet operations, ensuring quality service and profitability. You will coordinate with the Banquet Sous Chef, manage events, and uphold hygiene standards while delivering exceptional guest experiences.

The role requires managing staff, handling multiple events, and relocating to Clark, Pampanga. Strong communication and F&B knowledge are essential for success in this fast-paced setting.

Qualifications

• Bachelor's Degree in Hotel Management or related field.
• 1–3 years work experience as Restaurant Supervisor.
• Knowledge in F&B Service and familiarity in menu, wine and cocktail offerings.
• Good communication skills.
• Can handle multiple events and tasks.
• Willingness to relocate and work in Clark, Pampanga.

Responsibilities

• Oversee and direct all aspects of the outlet to achieve service quality goals and profitability.
• Monitor and oversee the actual service provided by the staff.
• Deliver superior service and maximize customer satisfaction.
• Monitor presentation of food and review concerns with the Banquet Sous Chef.
• Respond to event coordinator and customer complaints promptly and effectively.
• Uphold high hygiene standards and enforce resort rules.

Skills

Restaurant supervision

Customer service

Communication

Multitasking

F&B knowledge

Education

Bachelor's Degree in Hotel Management

Job description

This position is responsible for overseeing and directing all aspect of the outlet, achieving marketing, profitability and quality service goals, ensuring customer satisfaction and profitability.

• Monitoring and overseeing the actual service provided by the staff
• Deliver superior service and maximize customer satisfaction
• Monitoring the presentation of food products and reviewing any areas of concern with the Banquet Sous Chef
• Responding efficiently and accurately to Banquet event coordinator and customer complaints
• Addresses customer concerns on a timely basis
• Upholding high hygiene standards
• Implements and practices fair and consistent discipline among staff in accordance with Resort rules and regulations
• Schedules staff based on forecast business
• Prepares reports as necessary
• Perform other assignment as defined by the needs of the property or as directed by the GM or the owner

QUALIFICATIONS:

• Bachelor's Degree in Hotel Management or related field
• At least 1-3 years work experience as Restaurant Supervisor
• With knowledge in F&B Service and familiarity in menu, wine and cocktail offerings
• With good communication skills
• Can handle multiple events and tasks
• Willingness to relocate and work in Clark, Pampanga