Event Ticketing & Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Ticketmaster in the Philippines is seeking a Ticketing Operations Specialist to support the Call Centre and Box Office, ensuring high-quality service and adherence to Ticketmaster's standards.

You will handle large volumes of inquiries via calls and email (Zendesk), assist with event operations, and help with onboarding and equipment readiness.

This role requires resilience, strong communication, and the ability to work on tight deadlines within a collaborative team.

Qualifications

• Strong interpersonal skills to relate to people at all levels.
• Organizational skills to manage deadlines and needs.
• Results oriented with ability to work under pressure and odd hours.
• Proficiency with data processing and MS Office suites.
• Clear written and verbal communication skills.

Responsibilities

• Answer calls from Call Centre and provide day to day ticketing support.
• Respond to customer enquiries via electronic communication.
• Assist with general and technical issues and escalate when needed.
• Plan and manage operations during events as required.
• Guide agents and cashiers and assist with onboarding for new starters.
• Ensure equipment and information are available to deliver service.
• Develop and implement processes for inventory management and equipment use.
• Handle customer challenges related to ticket sales and policies.

Skills

Interpersonal skills

Organizational skills

Results oriented

MS Office proficiency

Strong communication

Tools

Zendesk

Word

Excel

Job description

Ticketmaster in the Philippines is seeking a Ticketing Operations Specialist to support the Call Centre and Box Office, ensuring high-quality service and adherence to Ticketmaster's standards.

You will handle large volumes of inquiries via calls and email (Zendesk), assist with event operations, and help with onboarding and equipment readiness.

This role requires resilience, strong communication, and the ability to work on tight deadlines within a collaborative team.