Dynamic Event Ticketing Operations Specialist

Ticketmaster; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Ticketmaster Cebu City is seeking a dedicated Ticketing Operations Specialist to support the Call Centre and Box Office across events. The role emphasizes handling large volumes of customer queries via calls and email (Zendesk) while identifying needs and delivering optimal solutions.

You will also coordinate resources and assist with onboarding and ongoing operational tasks to ensure service excellence. The role requires strong interpersonal and organizational skills, a customer-centric

Qualifications

• Experience in customer service or call centers is preferred.
• Ability to work nights, weekends and holidays as required.
• Strong problem solving and multitasking abilities with attention to detail.

Responsibilities

• Answer calls from Call Centre and provide day-to-day ticketing support.
• Respond to customer inquiries via email and other electronic communication.
• Assist with general and technical issues and escalate when necessary.
• Plan and manage operations during events as required.
• Support onboarding and training for new starters and ensure agents have necessary equipment.

Skills

Interpersonal Skills

Organizational Skills

Results Oriented

Communication

Time Management

Tools

Zendesk

Microsoft Office

Job description

Ticketmaster Cebu City is seeking a dedicated Ticketing Operations Specialist to support the Call Centre and Box Office across events. The role emphasizes handling large volumes of customer queries via calls and email (Zendesk) while identifying needs and delivering optimal solutions.

You will also coordinate resources and assist with onboarding and ongoing operational tasks to ensure service excellence. The role requires strong interpersonal and organizational skills, a customer-centric