Event Support Analyst I

LexisNexis Risk Solutions; Iloilo City; On-site; PHP 250,000 - 380,000; Full time

Job summary

RELX is seeking an Event Support Coordinator to handle inbound inquiries for Reed Exhibitions events via chat, email and phone. You will respond quickly, gather show information, and help attendees with registration, pricing and show details.

You will work with show teams, own queries from start to finish, and ensure SLA-compliant response. Basic skills with Salesforce, Outlook and Microsoft tools are required.

Qualifications

• Bachelor's degree holder.
• At least 1 year customer service in contact center environment.
• Basic skills in using and navigating Salesforce/Help/Outlook.
• Basic skills in using and navigating through different show websites.
• Basic skills in using and navigating through different registration tools and ticketing systems.
• Basic skills in using Microsoft Office applications.
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice).
• Exhibits core competencies based on Customer Support function.
• Keen attention to details.
• Strong verbal and written communication skills.
• Experience in back-office support for emails and chat.
• Call Taking experience.
• Project Coordination.
• Stakeholder Management.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone.
• Proactively seeks out information about each show to be able to provide accurate information to customers.
• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
• Ensures all communication, written or verbal is clear, concise, polite and informative.
• Provides ad-hoc support to show teams.
• Takes ownership of queries from start to finish.
• Ensures tasks and workload are completed to agreed SLA.

Skills

Call taking

Email support

Chat support

Customer service

Verbal communication

Written communication

Stakeholder management

Attention to detail

Project coordination

Education

Bachelor's degree

Tools

Salesforce

Outlook

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

The Event Support Coordinator is responsible for providing event support assistance for all inbound inquiries. They will handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone.
• Proactively seeks out information about each show to be able to provide accurate information to customers.
• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
• Ensures all communication, written or verbal is clear, concise, polite and informative.
• Provides ad-hoc support to show teams.
• Takes ownership of queries from start to finish.
• Ensures tasks and workload are completed to agreed SLA.

Qualifications

• Bachelor’s degree holder.
• At least 1 year customer service in contact center environment.
• Basic skills in using and navigating Salesforce/Help/Outlook.
• Basic skills in using and navigating through different show websites.
• Basic skills in using and navigating through different registration tools and ticketing systems.
• Basic skills in using Microsoft Office applications.
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice).
• Exhibits core competencies based on Customer Support function.
• Keen attention to details.
• Strong verbal and written communication skills.
• Experience in back-office support for emails and chat.
• Call Taking experience.
• Project Coordination.
• Stakeholder Management.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.