Event Support Coordinator (Customer Service)

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Iloilo City; On-site; PHP 279,000 - 469,000; Full time

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking an Event Support Coordinator to manage inbound inquiries for Reed Exhibitions events.

You will handle calls, e-mails and chat from attendees across shows, delivering accurate information on registration, pricing and show details. You will proactively learn show specifics, provide clear and concise responses, and support show teams as needed while ensuring tasks meet SLA targets.

Qualifications

• Bachelor’s degree holder
• At least 1 year customer service in contact center environment
• Basic skills in using Salesforce/Help/Outlook
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different registration tools and ticketing systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
• Exhibits core competencies based on Customer Support function
• Keen attention to details
• Strong verbal and written communication skills
• Experience in back-office support for emails and chat
• Call Taking experience
• Project Coordination
• Stakeholder Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone
• Proactively seeks out information about each show to be able to provide accurate information to customers
• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• Ensures all communication, written or verbal is clear, concise, polite and informative
• Provides ad-hoc support to show teams
• Takes ownership of queries from start to finish
• Ensures tasks and workload are completed to agreed SLA

Skills

Customer service

Communication skills

Attention to detail

Call taking

Project coordination

Stakeholder management

Learning agility

Education

Bachelor’s degree

Tools

Salesforce

Outlook

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Registration tools

Ticketing systems

Job description

Job Description

The Event Support Coordinator is responsible for providing event support assistance for all inbound inquiries. They will handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone

• Proactively seeks out information about each show to be able to provide accurate information to customers

• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice

• Ensures all communication, written or verbal is clear, concise, polite and informative

• Provides ad-hoc support to show teams

• Takes ownership of queries from start to finish

• Ensures tasks and workload are completed to agreed SLA

Qualifications:

• Bachelor’s degree holder

• At least 1 year customer service in contact center environment

• Basic skills in using and navigating Salesforce/Help/Outlook

• Basic skills in using and navigating through different show websites

• Basic skills in using and navigating through different registration tools and ticketing systems

• Basic skills in using Microsoft Office applications

• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)

• Exhibits corecompetenciesbased on Customer Support function

• Keen attention to details

• Strong verbal and writtencommunicationskills

• Experience inback-officesupport for emails and chat

• Call Taking experience

• Project Coordination

• Stakeholder Management

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.