Event Support Analyst I

RELX; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

RELX, operating as Reed Exhibitions in the Philippines, is seeking an Event Support Specialist to assist attendees with registrations, show information, and pricing across all events. You will handle inquiries via chat, email and phone, providing accurate information and exceptional service.

Key duties include responding promptly, researching show details, owning queries from start to finish, and ensuring SLA compliance while coordinating with show teams.

Qualifications

• Bachelor’s degree and relevant training or work experience
• Ability to follow set instructions and processes
• Experience in event support or customer service

Responsibilities

• Respond quickly to customer queries via chat, e-mail and phone
• Proactively seek out information about each show to provide accurate information
• Listen actively and deliver excellent service at every interaction
• Take ownership of queries from start to finish
• Ensure tasks and workload meet SLA

Skills

Salesforce

Helpr

Outlook

Registration tools

Ticketing systems

Jabber

MS Teams

Microsoft Office

Communication

Back office support

Call taking

Project coordination

Stakeholder management

Attention to detail

Written communication

Verbal communication

Education

Bachelor’s degree

Tools

Registration tools

Ticketing systems

CRM tools

Job description

Job Summary:

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
• Proactively seek out information about each show to be able to provide accurate information to customers
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• Ensure all communication, written or verbal is clear, concise, polite and informative
• Provide ad-hoc support to show teams
• Take ownership of queries from start to finish
• Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills and Complimentary Skills:

• Basic skills in using and navigating Salesforce/Helpr/Outlook
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different registration tools and ticketing systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
• Exhibits core comptencies based on Customer Support function
• Keen attention to details
• Strong verbal and written communication skills
• Experience in back office support for emails and chat
• Call Taking experience
• Project Coordination
• Stakeholder Management

About you

• Bachelor’s degree
• Prior relevant training or related work experience
• Able to follow set instructions and processes to complete work
• Can perform tasks well without supervision and can apply skills on the job
• Working knowledge and skills in event support or customer service
• Proactive in seeking out information about each show to provide accurate information to customers
• Ability to listen actively and identify customer needs
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

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