Event Support Specialist

RELX; Iloilo City; On-site; PHP 312,000 - 469,000; Full time

Job summary

RELX in the Philippines is seeking an Event Support Specialist to assist with inbound inquiries for Reed Exhibitions events. You will handle calls, e-mails, and chat inquiries from attendees and provide accurate information on registrations, pricing, and show details.

You will own queries from start to finish and ensure SLA-adherent responses. Ideal candidates have a Bachelor’s degree and basic navigation skills across Salesforce, Outlook, registration tools, and MS Office, plus experience in

Qualifications

• Bachelor’s degree holder, or any related field.
• Basic skills in using and navigating Salesforce/Helpr/Outlook.
• Basic skills in using and navigating through different show websites.
• Basic skills in using and navigating through different registration tools and ticketing systems.
• Basic skills in using Microsoft Office applications.
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice).
• Exhibits core comptencies based on Customer Support function.
• Keen attention to details.
• Strong verbal and written communication skills.
• Experience in back-office support for emails and chat.
• Call Taking experience.
• Project Coordination.
• Stakeholder Management.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Respond quickly and efficiently to customer queries via chat, e-mail and / or phone.
• Proactively seek out information about each show to be able to provide accurate information to customers.
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
• Ensure all communication, written or verbal is clear, concise, polite and informative.
• Provide ad-hoc support to show teams.
• Take ownership of queries from start to finish.
• Ensure tasks and workload are completed to agreed SLA.

Skills

Customer support

Communication skills

Attention to detail

Stakeholder management

Project coordination

Learn enterprise AI tools

Education

Bachelor’s degree

Tools

Salesforce

Helpr

Outlook

Registration tools

Ticketing systems

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

Job Summary:

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

Respond quickly and efficiently to customer queries via chat, e-mail and / or phone

Proactively seek out information about each show to be able to provide accurate information to customers

Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice

Ensure all communication, written or verbal is clear, concise, polite and informative

Provide ad-hoc support to show teams

Take ownership of queries from start to finish

Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills and Complimentary Skills:

• Bachelor’s degree holder, or any related field
• Basic skills in using and navigating Salesforce/Helpr/Outlook
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different registration tools and ticketing systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
• Exhibits core comptencies based on Customer Support function
• Keen attention to details
• Strong verbal and written communication skills
• Experience in back-office support for emails and chat
• Call Taking experience
• Project Coordination
• Stakeholder Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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