Event Support Analyst I

RELX; Iloilo City; On-site; PHP 250,000 - 450,000; Full time

Job summary

RELX is seeking an Event Support Coordinator to assist with inbound inquiries for Reed Exhibitions events. You will handle calls, emails and chat, providing accurate information on registration, pricing and show details.

A Bachelor's degree and at least 1 year in customer service are required, with proficiency in Salesforce/Outlook and show portals. Strong communication and attention to detail are essential.

Qualifications

• Bachelor’s degree holder.
• At least 1 year customer service in a contact center environment.
• Basic skills in using Salesforce/Help/Outlook.
• Basic skills in using and navigating through different show websites.
• Basic skills in using registration tools and ticketing systems.
• Basic skills in using Microsoft Office applications.
• Basic skills in using telephonic systems (Jabber, Enghouse Touchpoint, MS Teams Voice).
• Exhibits core competencies based on Customer Support function.
• Keen attention to details.
• Strong verbal and written communication skills.
• Experience in back-office support for emails and chat.
• Call taking experience.
• Project coordination.
• Stakeholder management.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone.
• Proactively seeks out information about each show to provide accurate information to customers.
• Listens actively, identifies customer needs and delivers excellent service at every interaction.
• Ensures all communication is clear, concise, polite and informative.
• Provides ad-hoc support to show teams.
• Takes ownership of queries from start to finish.
• Ensures tasks and workload are completed to agreed SLA.

Skills

Customer service

Communication skills

Multitasking

Adaptability

Education

Bachelor’s degree

Tools

Salesforce

Outlook

Jabber/Enghouse

Teams

Job description

Job Description

The Event Support Coordinator is responsible for providing event support assistance for all inbound inquiries. They will handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone

• Proactively seeks out information about each show to be able to provide accurate information to customers

• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice

• Ensures all communication, written or verbal is clear, concise, polite and informative

• Provides ad-hoc support to show teams

• Takes ownership of queries from start to finish

• Ensures tasks and workload are completed to agreed SLA

Qualifications:

• Bachelor’s degree holder

• At least 1 year customer service in contact center environment

• Basic skills in using and navigating Salesforce/Help/Outlook

• Basic skills in using and navigating through different show websites

• Basic skills in using and navigating through different registration tools and ticketing systems

• Basic skills in using Microsoft Office applications

• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)

• Exhibits corecompetenciesbased on Customer Support function

• Keen attention to details

• Strong verbal and writtencommunicationskills

• Experience inback-officesupport for emails and chat

• Call Taking experience

• Project Coordination

• Stakeholder Management

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

• Exhibits core competencies based on Customer Support function

• Keen attention to details

• Strong verbal and written communication skills

• Experience in back-office support for emails and chat

• Call Taking experience

• Project Coordination

• Stakeholder Management

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights