Junior Event Support Specialist

LexisNexis Risk Solutions; Iloilo City; On-site; PHP 250,000 - 380,000; Full time

Job summary

RELX is seeking an Event Support Coordinator to handle inbound inquiries for Reed Exhibitions events via chat, email and phone. You will respond quickly, gather show information, and help attendees with registration, pricing and show details.

You will work with show teams, own queries from start to finish, and ensure SLA-compliant response. Basic skills with Salesforce, Outlook and Microsoft tools are required.

Qualifications

• Bachelor's degree holder.
• At least 1 year customer service in contact center environment.
• Basic skills in using and navigating Salesforce/Help/Outlook.
• Basic skills in using and navigating through different show websites.
• Basic skills in using and navigating through different registration tools and ticketing systems.
• Basic skills in using Microsoft Office applications.
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice).
• Exhibits core competencies based on Customer Support function.
• Keen attention to details.
• Strong verbal and written communication skills.
• Experience in back-office support for emails and chat.
• Call Taking experience.
• Project Coordination.
• Stakeholder Management.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone.
• Proactively seeks out information about each show to be able to provide accurate information to customers.
• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
• Ensures all communication, written or verbal is clear, concise, polite and informative.
• Provides ad-hoc support to show teams.
• Takes ownership of queries from start to finish.
• Ensures tasks and workload are completed to agreed SLA.

Skills

Call taking

Email support

Chat support

Customer service

Verbal communication

Written communication

Stakeholder management

Attention to detail

Project coordination

Education

Bachelor's degree

Tools

Salesforce

Outlook

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

RELX is seeking an Event Support Coordinator to handle inbound inquiries for Reed Exhibitions events via chat, email and phone. You will respond quickly, gather show information, and help attendees with registration, pricing and show details.

You will work with show teams, own queries from start to finish, and ensure SLA-compliant response. Basic skills with Salesforce, Outlook and Microsoft tools are required.