Account Support Analyst

LexisNexis Risk Solutions; Manila, Hinoba-an; On-site; PHP 246,000 - 424,000; Full time

Job summary

RELX is seeking a detail-oriented professional in Manila to handle customer inquiries via email, provide product information, and ensure timely resolution.

You will maintain privacy, prepare reports, and support training; candidates should have a bachelor's degree or 2 years college, strong English reading, and good keystroke speed. The role prioritizes adaptability to changing processes and data-driven improvements.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units).
• At least 45 WPM
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production-based environment
• Excellent communication skills
• Ability to adapt to constant changing processes and tasks
• Must have good interpersonal skills
• Must have good analytical skills
• Must be able to sit for long periods of time
• Must have good English reading comprehension
• Must be able to retain focus and perform repetitious tasks effectively
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Skills

Communication skills

Attention to detail

Fast typing 45 WPM

English reading comprehension

Interpersonal skills

Education

Bachelor's degree or 2 years college

Tools

MS Office

Job description

Job Accountabilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Job Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
• At least 45 WPM
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production-based environment
• Excellent communication skills
• Ability to adapt to constant changing processes and tasks
• Must have good interpersonal skills
• Must have good analytical skills
• Must be able to sit for long periods of time
• Must have good English reading comprehension
• Must be able to retain focus and perform repetitious tasks effectively
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.