Evening Call-Out Scheduler – Plumbing

CO Careers; Pampanga; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Health benefits

In-office swimming pool

CO Club gaming lounge

CO Academy growth opportunities

Scholarship programs

Job summary

CO Careers, operating as Clark Outsourcing in Clark, Pampanga, seeks a Call-Out Coordinator to manage plumbing and electrical call-outs onsite. You will schedule engineers, log requests, and keep clients informed of statuses and delays.

The role requires strong organisational skills, excellent communication, and the ability to prioritise urgent issues. Join us to be part of a dynamic CO team where growth and collaboration are encouraged.

Qualifications

• Strong organisational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication.
• Experience in property maintenance, facilities management, or a similar coordination role (preferred).
• Proficient in Microsoft Office.
• Customer-focused with a calm and professional telephone manner.
• Proactive and able to work independently.
• Strong problem-solving abilities.
• Team player with a positive attitude.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Receive, log, and update plumbing and electrical call-outs from clients, tenants, and internal teams.
• Assess the urgency of each request.
• Provide updates to engineers on job changes, emergency call-outs, and access details.
• Act as the first point of contact for all plumbing and electrical call-out queries.
• Keep clients informed regarding job statuses, appointment times, and any delays.
• Liaise with the engineer to update them on jobs and document reports.
• Maintain accurate records of all work orders, call-outs, and completed jobs in the company’s management system.
• Ensure all compliance documents are up to date.
• Assist the maintenance team with general administrative tasks.
• Support continuous improvement efforts to streamline call-out processes.

Skills

Organisational skills

Multitasking

Verbal & written communication

Customer-focused

Independence

Problem solving

Team player

Reliability & punctuality

Tools

Microsoft Office

Job description

CO Careers, operating as Clark Outsourcing in Clark, Pampanga, seeks a Call-Out Coordinator to manage plumbing and electrical call-outs onsite. You will schedule engineers, log requests, and keep clients informed of statuses and delays.

The role requires strong organisational skills, excellent communication, and the ability to prioritise urgent issues. Join us to be part of a dynamic CO team where growth and collaboration are encouraged.