Subject Matter Expert | Senior Technical Support | Pioneer Team

iOPEX Technologies Phil; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Weekly learning sessions

Fast career growth

Easy-to-reach office location

Job summary

iOPEX Technologies Phil is seeking a Subject Matter Expert (SME) to support our EV account. You will troubleshoot complex issues across EV charging, electrical systems, software platforms, and networking, and serve as the escalation point for frontline teams.

The role requires a minimum of 2 years in technical support or related fields, and candidates must be able to work onsite in BGC, Taguig on a night shift. This is a hands-on, customer-facing, on-site position.

Qualifications

• Minimum of 2 years in technical support or related roles.
• Senior High School diploma or equivalent.
• Willing to work onsite in BGC, Taguig, night shift.

Responsibilities

• Troubleshoot complex EV charging, electrical systems, software platforms, networking, and communications.
• Assess customer-reported problems and determine resolution path.
• Serve as a technical escalation point for frontline teams.
• Own cases from initial contact to resolution.
• Coordinate with Engineering, Product, Operations, and Field Service teams to drive issue resolution.
• Communicate clearly with customers on expectations, updates, next steps.
• Support service scheduling, technical triage, and field dispatch when needed.
• Contribute to process improvements and knowledge sharing.

Skills

Technical Support

Service Desk

Helpdesk

Product Support

Customer Support

Education

Senior High School or equivalent

Job description

Be the Technical Expert Behind Tomorrow's Sustainable Transportation. Be an iOPEXian today!

We are hiring for awesome Subject Matter Expert (SME) for our EV account.

What you will do?

• Troubleshoot complex issues involving EV charging stations, electrical systems, software platforms, networking, and communications infrastructure

• Quickly assess customer-reported problems and determine the appropriate resolution path

• Serve as a technical escalation point for frontline support teams

• Take end-to-end ownership of cases from initial contact through resolution

• Coordinate with Engineering, Product, Operations, and Field Service teams to drive issue resolution

• Communicate confidently with customers and provide clear expectations, updates, and next steps

• Support service scheduling, technical triage, and field dispatch activities when necessary

• Contribute to process improvement, knowledge management, and technical enablement initiatives

What are we looking for?

• Preferably with minimum of 2 years of Technical Support, Service Desk, Helpdesk, Product Support, Application Support, Technical Account Management, or Customer Support Engineering experience

• At least a Senior High School or High school old curriculum graduates

• Should be willing to work onsite on a pre-dominantly night/shifting in BGC, Taguig

Info about the role:

• Application Process: 1 Day hiring (Onsite Process)

• Work set up: Onsite

• Schedule: Night/Shifting

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.