EV Charging SME — Senior Technical Support Lead

Iopex Technologies Inc

Taguig

Sur place

PHP 420 000 - 600 000

Plein temps

Il y a 4 jours

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Avantages offerts par ce poste

Competitive pay

HMO coverage

Two rest days weekly

Weekly learning sessions

Annual reviews & salary increases

Night differential pay

Leave credits

Easy-to-reach office

Résumé du poste

iOPEX Technologies Inc is hiring a Senior Technical Service Support Representative (SME) to back our EV charging and energy infrastructure business. You will troubleshoot complex issues, own cases from contact to resolution, and collaborate with Engineering and Field Service teams.

The role requires strong problem-solving, excellent communication, and willingness to work onsite in Taguig, Philippines, on night shifts.

Qualifications

Minimum 5 years in technical support or related roles.
Strong troubleshooting and root-cause analysis abilities.
Experience handling complex escalations for business customers.

Responsabilités

Troubleshoot complex issues across EV charging stations, networks, and software.
Assess customer-reported problems and define resolution path.
Act as escalation point for frontline teams and own cases end-to-end.
Coordinate with Engineering, Product, Operations, and Field Service.
Communicate clear expectations and next steps to customers.
Support service scheduling, triage, and field dispatch when needed.
Contribute to knowledge management and technical enablement initiatives.