SME | Subject Matter Expert | Senior Technical Support

Iopex Technologies; Taguig; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive pay

HMO coverage

Two rest days weekly

Weekly learning sessions

Annual reviews & salary increases

Night differential pay

Leave credits

Easy-to-reach office

Job summary

iOPEX Technologies Inc is hiring a Senior Technical Service Support Representative (SME) to back our EV charging and energy infrastructure business. You will troubleshoot complex issues, own cases from contact to resolution, and collaborate with Engineering and Field Service teams.

The role requires strong problem-solving, excellent communication, and willingness to work onsite in Taguig, Philippines, on night shifts.

Qualifications

• Minimum 5 years in technical support or related roles.
• Strong troubleshooting and root-cause analysis abilities.
• Experience handling complex escalations for business customers.

Responsibilities

• Troubleshoot complex issues across EV charging stations, networks, and software.
• Assess customer-reported problems and define resolution path.
• Act as escalation point for frontline teams and own cases end-to-end.
• Coordinate with Engineering, Product, Operations, and Field Service.
• Communicate clear expectations and next steps to customers.
• Support service scheduling, triage, and field dispatch when needed.
• Contribute to knowledge management and technical enablement initiatives.

Skills

Troubleshooting

Root-cause analysis

Escalation management

Customer communication

SME experience

Education

Senior High School diploma

Job description

Be the Technical Expert Behind Tomorrow's Sustainable Transportation. Be an iOPEXian today!

We are hiring for awesome

Subject Matter Expert (SME)

for our EV account.

We are currently looking for an experienced

Senior Technical Service Support Representative (SME)

to support a growing Electric Vehicle (EV) charging and energy infrastructure business.

We're looking for professionals who go beyond ed support. This role requires individuals who can understand technical issues, confidently engage customers, and take ownership of problems through resolution.

What you will do

• Troubleshoot complex issues involving EV charging stations, electrical systems, software platforms, networking, and communications infrastructure
• Quickly assess customer-reported problems and determine the appropriate resolution path
• Serve as a technical escalation point for frontline support teams
• Take end-to-end ownership of cases from initial contact through resolution
• Coordinate with Engineering, Product, Operations, and Field Service teams to drive issue resolution
• Communicate confidently with customers and provide clear expectations, updates, and next steps
• Support service scheduling, technical triage, and field dispatch activities when necessary
• Contribute to process improvement, knowledge management, and technical enablement initiatives

What are we looking for

• Preferably with minimum of 5 years of Technical Support, Service Desk, Helpdesk, Product Support, Application Support, Technical Account Management, or Customer Support Engineering experience
• Strong troubleshooting and root-cause analysis skills
• Experience supporting business customers and handling complex escalations
• Ability to diagnose problems, ask intelligent follow-up questions, and identify probable causes without relying solely on s
• Excellent verbal and written communication skills
• Experience serving as an SME, escalation point, mentor, or senior team member
• At least a Senior High School or High school old curriculum graduates
• Should be willing to work onsite on a pre-dominantly night/shifting in BGC, Taguig

Work Set Up

Onsite

Schedule

Night/Shifting

Why You'll Love Working with Us

iOPEX , we don't just offer jobs—we help you grow a career you'll love

Here's What's Waiting For You

• Competitive pay
• that values your skills
• Fun employee activities
• to keep things exciting
• S table career
• with strong, long-term accounts
• Weekly learning sessions
• to level up your skills
• Fast career growth
• with clear paths to move up
• Easy-to-reach office location
• HMO coverage
• for your health & peace of mind
• Leave credits
• (with conversion options!)
• Night differential pay
• for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week
• Most importantly, you'll be part of a
• people-first team
• where collaboration, growth, and good vibes are part of everyday work life.