EV Aftersales Regional Lead – Philippines

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks an experienced EV aftersales professional responsible for end-to-end support, dealer compliance, warranty governance and CSI improvement across the national network. You will standardize EV aftermarket services, resolve field issues, and coordinate with HQ to ensure consistent customer experience while adhering to local regulations.

This role emphasizes strong EV technical knowledge, dealer management, and a track record of CSI improvements, with a

Qualifications

• Solid EV knowledge covering battery systems, electronics, and diagnostics.
• Experience with dealer management, warranty processes, and workshop compliance.
• Proven ability to drive CSI improvements and process optimization.
• Excellent verbal and written communication with stakeholders.

Responsibilities

• Deliver on-site and remote EV technical support and training for dealers.
• Manage dealer onboarding and ensure compliance with regulations and brand standards.
• Conduct workshop quality audits and CSI reviews to standardize operations.
• Coordinate service campaigns and recalls with HQ and resolve field quality issues.
• Resolve escalated customer cases to improve overall experience.

Skills

EV technical knowledge

Dealer management

Warranty administration

CSI improvement

Stakeholder coordination

Job description

Hammerjack Pty Ltd in the Philippines seeks an experienced EV aftersales professional responsible for end-to-end support, dealer compliance, warranty governance and CSI improvement across the national network. You will standardize EV aftermarket services, resolve field issues, and coordinate with HQ to ensure consistent customer experience while adhering to local regulations.

This role emphasizes strong EV technical knowledge, dealer management, and a track record of CSI improvements, with a