Regional Service Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks an experienced EV aftersales professional responsible for end-to-end support, dealer compliance, warranty governance and CSI improvement across the national network. You will standardize EV aftermarket services, resolve field issues, and coordinate with HQ to ensure consistent customer experience while adhering to local regulations.

This role emphasizes strong EV technical knowledge, dealer management, and a track record of CSI improvements, with a

Qualifications

• Solid EV knowledge covering battery systems, electronics, and diagnostics.
• Experience with dealer management, warranty processes, and workshop compliance.
• Proven ability to drive CSI improvements and process optimization.
• Excellent verbal and written communication with stakeholders.

Responsibilities

• Deliver on-site and remote EV technical support and training for dealers.
• Manage dealer onboarding and ensure compliance with regulations and brand standards.
• Conduct workshop quality audits and CSI reviews to standardize operations.
• Coordinate service campaigns and recalls with HQ and resolve field quality issues.
• Resolve escalated customer cases to improve overall experience.

Skills

EV technical knowledge

Dealer management

Warranty administration

CSI improvement

Stakeholder coordination

Job description

Role Summary

This role oversees end-to-end aftersales technical support, dealer compliance, warranty governance and CSI improvement for the Philippine dealer network. It standardizes EV aftermarket services, resolves field technical issues, and aligns local service operations with brand and national regulatory requirements to deliver consistent customer experience across the Philippines market.

Key Responsibilities

• Deliver on-site and remote EV technical support, repair audits, warranty spot checks, and dealer service training.
• Manage dealer onboarding, ensure full compliance with Philippine automotive regulations, service standards and mandatory brand training requirements.
• Conduct regular workshop quality audits and CSI improvement reviews to standardize dealer service operations.
• Coordinate technical bulletins, service campaigns and recall execution; collaborate with HQ to investigate and close field quality and technical issues.
• Resolve escalated customer cases and critical technical complaints to elevate overall customer experience.
• Maintain stable dealer network relationships, drive process optimization and control regional aftersales & warranty quality performance.

Key Requirements

• Solid EV technical knowledge covering battery systems, vehicle electronics and advanced diagnostics.
• Proven OEM aftersales experience in dealer management, warranty administration and workshop compliance.
• Strong capability in CSI improvement, process optimization and field issue resolution.
• Excellent communication, stakeholder coordination and dealer relationship management skills.
• Familiarity with Philippine automotive aftersales regulations is preferred; fluent in English.

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