Estimator / Claims Closure Specialist

Outsource Access, Inc.; Manila; On-site; PHP 279,000 - 558,000; Full time

Job summary

Outsource Access, Inc. is seeking a detail-oriented professional to write complete and accurate Xactimate invoices for completed restoration jobs, including water, mold, and fire projects, within 24 hours of completion.

You will coordinate with Project Managers, compile supporting documentation, submit to insurance carriers within 48 hours, and conduct bi-weekly follow-ups to secure full payment while maintaining strict accuracy and data integrity.

Qualifications

• Strong understanding of property insurance claims.
• Ability to manage high volumes of active files with accuracy.
• Excellent customer service skills.
• Highly organized and able to meet strict deadlines.
• Hands-on experience with Xactimate estimating and sketching.
• Familiarity with restoration platforms: DASH, Encircle, CompanyCam, or Jobber.
• Reliable internet connection.
• Ability to work securely on your own device, possibly via VPN.

Responsibilities

• Write complete and accurate Xactimate invoices within 24 hours of job completion.
• Compile supporting documentation including photos and moisture logs.
• Submit files to insurance carriers within 48 hours.
• Conduct disciplined claim follow-ups on a fixed, alternating bi-weekly schedule to secure payment.
• Reduce average days-to-payment across the portfolio.
• Coordinate with Project Managers to align scope, documentation, and job status.
• Identify discrepancies and handle adjuster pushback.
• Reach out to clients to collect private payments.

Skills

Xactimate estimating

Sketching

High-volume file management

Customer service

Deadline-driven

Tools

DASH

Encircle

CompanyCam

Jobber

Job description

About the role

You will write complete and accurate Xactimate invoices for completed jobs, such as water, mold, and fire restoration, within 24 hours of job completion. You will compile all necessary supporting documentation and submit files to insurance carriers within 48 hours. You will conduct disciplined claim follow-ups on a fixed, alternating bi-weekly schedule to secure full payment and reduce average days-to-payment. You will coordinate closely with Project Managers to ensure scope, documentation, and job status remain aligned throughout the claims process.

Key responsibilities

• Write complete and accurate Xactimate invoices for completed restoration jobs within 24 hours of job completion
• Compile all necessary supporting documentation, including photos and moisture logs
• Submit documentation files to insurance carriers within 48 hours
• Conduct disciplined claim follow-ups on a fixed, alternating bi-weekly schedule to secure full payment
• Reduce average days-to-payment across the portfolio
• Coordinate closely with Project Managers to ensure scope, documentation, and job status alignment
• Identify discrepancies and handle adjuster pushback
• Reach out to clients to collect private payments

About you

• Strong understanding of property insurance claims
• Ability to meticulously manage high volumes of active files
• Excellent customer service skills
• Highly organized and able to consistently meet strict write-up and submission deadlines without sacrificing accuracy
• Proven, hands-on experience with Xactimate estimating and sketching
• Familiarity with restoration platforms such as DASH, Encircle, CompanyCam, or Jobber
• Highly reliable internet connection
• Ability to work securely on your own device, potentially utilizing a VPN

About us

At Outsource Access, we help restoration and construction companies navigate the complex insurance claims process. We don't just write estimates and submit paperwork, we make sure claims are successfully closed and payments are swiftly collected to protect our clients' cash flow.