Claims Processor and Risk Management Support

Extenteam Inc.; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Extenteam Inc. is seeking a Claims Processor and Risk Management Support to join the Risk Management team. The role involves handling administrative tasks, processing initial claims, reconciling property claims, and supporting subrogation activities.

Ideal candidates will have corporate experience, strong Excel skills, and the ability to research and report results. A proactive, self-motivated team player with excellent communication is essential to drive the team’s success.

Qualifications

• Experience in a corporate work environment.
• Some professional apartment property insurance experience preferred.
• Strong Excel skills.
• Self-starter and ability to multi-task.
• Ability to research and report results.
• Good communications and excellent customer service skills.
• Very detail oriented, organized, high quality and proven track record in property management and/or insurance claim process work, following policies & procedures closely.

Responsibilities

• Perform administrative tasks for Risk Management department.
• Assist with processing claims as they first come in.
• Assist with reconciling property claims and follow up with questions or incomplete information.
• Reconciling Catastrophe claims by looking up purchase orders and invoices.
• Support subrogation by gathering invoices and relevant lease information.
• Develop ownership of processes like Bonds or Flood tracking as available.
• Update and maintain trackers for written Health and Safety plans for new properties.
• Data lookup in Entrata for property and GL losses (leases, activity notes, service requests).
• Enter and track violation data in Entrata.
• Upload Environmental Reports to SharePoint portal.
• Assist with mold database.
• Enter Worker’s Comp employee data into STARS for OSHA logs.

Skills

Detail Oriented

Team Player

Self-starter

Strong Communicator

Tools

Entrata

Coupa

STARS

Excel

Job description

What This Role Is About:

We are looking for an Claims Processor and Risk Management Supportto join our Client's Risk Management team.

Your Main Responsibilities:

What You Will Do

• Perform numerous administrative tasks for Risk Management department.
• Assist with processing claims as they first come in.
• Assist with reconciling property claims and follow up with questions or incomplete required information related to claims. Resolves issues and trouble shoots as needed.
• Assist by looking up purchase orders and invoices to reconcile Catastrophe claims.
• Subrogation - look up resident information in Entrata - renters insurance, leases. Gather invoices from Coupa to support our demands to responsible parties that cause damage to our properties.
• This person can own some of the processes below once we have them in place (Bonds or Flood tracking).
• Update and Maintain trackers for written Health and Safety plans for newly acquired properties (each property has required written plans, i.e. Elevated Work Surfaces, Confined Spaces, Lockout Tagout, Asbestos, Liquid Damage (plumbing system breaks), Freeze and Flood).
• Data lookup in Entrata for property and General Liability (GL) losses (leases, activity notes, service requests reports, etc.)
• Enter and track violation data in Entrata
• Upload Environmental Reports to the SharePoint portal
• Assist with mold data base
• Enter Worker’s Comp employee data into STARS databasefor OSHA log reports

Keys to Success:

• Detail Oriented: You are consistently accurate, have an eye for detail and would always spot an error.
• Winner: You are driven and want to be known for your best work and working for a winning team. You are someone who wants to make an impact!
• Team member: You are passionate about collaboration and being part of a driven team! You will be engaging in the overall advancement of the Risk Management team’s contribution to AIR!
• Motivated: You keep yourself focused and on tasks and want to grow in your role. You’ll be responsible for seeking education opportunities and self-improvement for personal growth and development.

What We’re Looking For:

• Experience working in a corporate work environment
• Some professional apartment property insurance experience preferred
• Strong Excel skills
• Self-starter and ability to multi-task
• Ability to research and report results
• Good communications and excellent customer service skills
• Very detail oriented, organized, high quality and proven track record of property management and/or insurance claim process work, following policies & procedures closely, effective communicator with productive work ethic.