Escrow & Closing Coordinator, FAST Expert

City Government of Muntinlupa - Government; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

City Government of Muntinlupa - Government is seeking a detail‑oriented coordinator to support the NCS Office with Escrow-related tasks, following SOPs to meet SLAs. This role involves handling orders, drafting closing statements, and verifying client information received by calls and emails.

You will perform data input for project specs, participate in trainings, and report any issues to ensure timely resolution while maintaining compliance with rules and security protocols.

Qualifications

• Completed at least 2 years of college.
• Expert knowledge of FAST system.
• Able to comprehend requirement docs and resource tools.
• Excellent verbal and written communication skills.
• Experience in the BPO industry an advantage.

Responsibilities

• Assists with Escrow-related processes and adheres to SOPs to meet SLAs.
• Opens orders, inputs closing statements, and verifies client information via calls and emails.
• Performs follow-up to ensure processing within turn-around time.
• Inputs validated data to meet project specifications.
• Attends trainings for professional development.
• Reports issues to ensure timely resolution and transparency.
• Ensures compliance with company rules and reports security weaknesses.

Skills

FAST system

Communication skills

BPO experience

Education

Two years of college

Job description

City Government of Muntinlupa - Government is seeking a detail‑oriented coordinator to support the NCS Office with Escrow-related tasks, following SOPs to meet SLAs. This role involves handling orders, drafting closing statements, and verifying client information received by calls and emails.

You will perform data input for project specs, participate in trainings, and report any issues to ensure timely resolution while maintaining compliance with rules and security protocols.