Escrow Assistant (Silay)

ADEC Innovations; Silay; On-site; PHP 268,000 - 402,000; Full time

Job summary

ADEC Innovations is seeking an Escrow Assistant to support the National Commercial Services (NCS) Office in Manila. The role focuses on customer service and administrative duties related to escrow closings, including data entry, order opening, and verification of client information.

Training and adherence to SOPs are emphasized. The position requires at least two years of college and one year of escrow or title experience, with strong verbal and written communication skills.

Qualifications

• Completed at least 2 years of college.
• At least 1 year of experience in Title and/or Escrow processes.
• Excellent verbal and written communication skills.
• Experience in the BPO industry an advantage.

Responsibilities

• Assist the NCS Office with escrow-related processes and adhere to SOPs and SLAs.
• Open orders, input closing statements, and verify information from clients via calls and emails.
• Perform follow-up communications to ensure timely processing of information orders.
• Input validated data into client-supplied applications per project specs.
• Attend trainings for professional development.
• Escalate issues to supervisor to ensure timely resolution.
• Ensure compliance with company rules and report security incidents.

Skills

Verbal and written communication

BPO experience

Education

Two years of college

Job description

Under the direct supervision of the Supervisor, the Escrow Assistant is responsible for assisting the National Commercial Services (NCS) Office with customer service and administrative duties related to escrow closings.

DUTIES AND RESPONSIBILITIES

• Provides support to the NCS Office by assisting with Escrow-related processes and specific office language, while adhering to standard operating procedures and company policies to achieve agreed Service Level Agreements (SLAs).

• Opens orders, inputs closing statements, and obtains and verifies information received from clients through calls and emails to check accuracy and completeness of gathered data.

• Conducts follow-up calls or emails to ensure information orders are processed within specified turn-around time.

• Inputs validated data in client-supplied applications to meet project specifications.

• Attends project orientation, job-related training, and/or other company-initiated trainings when necessary for continuous professional development.

• Reports all issues encountered with client-supplied applications to immediate superior to ensure transparency and timely delivery of resolution.

• Ensures compliance to company rules and regulations.

• Reports security incidents and/or any identified security weaknesses.

JOB REQUIREMENTS

• Completed at least 2 years of college.

• At least 1 year of experience in Title and/or Escrow processes.

• Excellent verbal and written communication skills.

• Experience in the BPO industry an advantage.

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