Escrow Operations Specialist

ADEC Innovations; Silay; On-site; PHP 268,000 - 402,000; Full time

Job summary

ADEC Innovations is seeking an Escrow Assistant to support the National Commercial Services (NCS) Office in Manila. The role focuses on customer service and administrative duties related to escrow closings, including data entry, order opening, and verification of client information.

Training and adherence to SOPs are emphasized. The position requires at least two years of college and one year of escrow or title experience, with strong verbal and written communication skills.

Qualifications

• Completed at least 2 years of college.
• At least 1 year of experience in Title and/or Escrow processes.
• Excellent verbal and written communication skills.
• Experience in the BPO industry an advantage.

Responsibilities

• Assist the NCS Office with escrow-related processes and adhere to SOPs and SLAs.
• Open orders, input closing statements, and verify information from clients via calls and emails.
• Perform follow-up communications to ensure timely processing of information orders.
• Input validated data into client-supplied applications per project specs.
• Attend trainings for professional development.
• Escalate issues to supervisor to ensure timely resolution.
• Ensure compliance with company rules and report security incidents.

Skills

Verbal and written communication

BPO experience

Education

Two years of college

Job description

ADEC Innovations is seeking an Escrow Assistant to support the National Commercial Services (NCS) Office in Manila. The role focuses on customer service and administrative duties related to escrow closings, including data entry, order opening, and verification of client information.

Training and adherence to SOPs are emphasized. The position requires at least two years of college and one year of escrow or title experience, with strong verbal and written communication skills.