Business Process Associate

ADEC Innovations; Silay; On-site; PHP 201,000 - 268,000; Full time

Job summary

ADEC Innovations in Silay City, Negros Occidental, is seeking a detail-oriented team member to process and reference Title and Escrow documentation, ensuring accurate completion and on-time delivery to meet KRAs with clients.

Fresh graduates are welcome to apply; SHS or 2-year college is acceptable. Willingness to work shifts, including holidays and weekends, and onsite work in Silay are required.

Qualifications

• Completion of SHS or at least 2 years of college
• Fresh graduates are welcome to apply
• 1 year of relevant BPO experience is an advantage
• Willing to work on shifting schedules, including holidays and weekends
• Work onsite in Silay

Responsibilities

• Processes documentations for Title and Escrow and uses them as references for deliverables
• Ensures accurate completion and on-time delivery of files to satisfy KRAs with clients
• Raises queries for unclear instructions and informs superior or partners of discrepancies
• Reports issues with client-supplied apps and machine/network breakdowns timely
• Attends and completes training and orientations as required
• Ensures compliance with company rules and regulations

Skills

Shift work readiness

On-site work

Attention to detail

Education

Senior High School or 2-year college

Job description

DUTIES AND RESPONSIBILITIES:

• Processes documentations for Title and Escrow and/or uses it as references for deliverables as instructed in the operating procedures and work instructions and ensures accurate completion and on time delivery of files to satisfy agreed Key Result Areas (KRAs) with the clients.
• Raises queries for any unclear instructions and informs immediate superior and/or global/onshore partners (if applicable) of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production.
• Attends and completes training, project orientations, job-related and/or other company-initiated training/s when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

JOB REQUIREMENTS:

• Completed Senior High School (SHS) or at least 2 years of college education.
• Fresh graduates are welcome to apply.
• At least 1-yearrelevant experience in BPO industry is an advantage.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite in Silay.

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