ERP & POS Systems Support Specialist

Octal Philippines Inc.; Meycauayan; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Octal Philippines Inc. is seeking an IT Technical Support Specialist – ERP/POS to provide technical assistance and operational support. The role focuses on helping users with ERP-related concerns, troubleshooting system errors, and coordinating with the ERP provider to resolve issues.

You will also maintain computer equipment, ensure network reliability, and help users maximize ERP functionality. Onsite work at El Camino, Ema Town Center, Meycauayan, Bulacan is required.

Qualifications

• Bachelor of Science in Information Technology or related field.
• ERP/ERP systems experience is a plus.
• Familiarity with inventory management, purchasing, sales, and reporting.
• Experience handling user support requests and user training.

Responsabilités

• Support ERP modules and workflows for sales, inventory, purchasing, billing, and reporting.
• Assist users with transactions, system navigation, data entry, and troubleshooting.
• Setup user accounts, password resets, permissions, and access management.
• Investigate and resolve basic software errors, login issues, and system access problems.
• Troubleshoot computers, printers, barcode scanners, POS terminals, and other devices.
• Monitor network connectivity and local network performance for ERP operations.
• Document issues, steps, and resolutions in a ticketing system or log.
• Coordinate with ERP provider/tech team to escalate unresolved issues.
• Provide user guidance and basic training on ERP features and SOPs.

Connaissances

Analytical thinking

Problem solving

Communication

Customer service

Team coordination

Formation

BS Information Technology or related

Outils

Windows OS

Printers

Networking basics

Description du poste

Octal Philippines Inc. is seeking an IT Technical Support Specialist – ERP/POS to provide technical assistance and operational support. The role focuses on helping users with ERP-related concerns, troubleshooting system errors, and coordinating with the ERP provider to resolve issues.

You will also maintain computer equipment, ensure network reliability, and help users maximize ERP functionality. Onsite work at El Camino, Ema Town Center, Meycauayan, Bulacan is required.