ERP & Finance Systems Analyst — Drive Process Improvements

Steadfast Group Limited; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams. The Business Systems Analyst will support, administer, and enhance ERP and related finance platforms, acting as a bridge between business stakeholders and IT to ensure systems remain optimized and compliant.

Responsibilities include incident management, requirements gathering with Finance, system changes deployment, and data integrity across ERP and CRM integrations.

Qualifications

• Experience as a Business Systems Analyst or Systems Administrator.
• Strong hands-on experience with ERP.
• Experience supporting finance systems and processes (GL, AP, AR, reporting).
• Exposure to CRM platforms.
• Understanding ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.

Responsibilities

• Provide day-to-day administration, support, and maintenance of ERP and associated finance systems.
• Act as the first point of contact for system-related issues, managing incidents and service requests in line with ITIL practices.
• Partner with Finance and other business units to gather requirements and translate them into system solutions.
• Configure, test, and deploy system changes, enhancements, and integrations.
• Support month-end, year-end, and other critical finance processes from a systems perspective.
• Maintain system documentation, including processes, configurations, and knowledge articles.
• Participate in system upgrades, patches, and implementation projects.
• Assist with integration and data flow between ERP, CRM, and other business systems.
• Ensure data integrity, security, and compliance across systems.
• Identify opportunities for process automation and system optimisations.
• Support user training and adoption of systems and new functionality.
• Collaborate with vendors and external partners when required.

Skills

ERP experience

ITIL

Stakeholder engagement

Analytics

Data integrity

Tools

CRM platforms

ERP systems

Job description

Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams. The Business Systems Analyst will support, administer, and enhance ERP and related finance platforms, acting as a bridge between business stakeholders and IT to ensure systems remain optimized and compliant.

Responsibilities include incident management, requirements gathering with Finance, system changes deployment, and data integrity across ERP and CRM integrations.