Business Systems Analyst - (NetSuite ERP Certified)

Steadfast Group Limited; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Steadfast Group Limited is seeking a Business Systems Analyst to support, administer, and enhance enterprise systems with a primary focus on ERP and finance platforms. You will act as a liaison between business stakeholders and IT, ensuring systems are optimized, maintained, and aligned to business needs.

The role involves incident and change management per ITIL, system upgrades, and driving process automation across ERP and CRM platforms to support finance operations and business transformation

Qualifications

• Bachelor’s degree in IT/Finance/Business or STEM field.
• 12-month fixed-term contract.
• Proven experience as a Business Systems Analyst or Systems Administrator.
• Experience in Insurance, Finance and Banking sectors.
• Experience with Netsuite.
• Strong hands-on ERP experience.
• Experience supporting GL, AP, AR, reporting in finance systems.
• Exposure to CRM platforms.
• Understanding of ITIL processes (incident, change, problem management).
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Provide day-to-day administration, support, and maintenance of ERP and related finance systems.
• Serve as first point of contact for system issues, managing incidents per ITIL.
• Collaborate with Finance to translate requirements into system solutions.
• Configure, test, and deploy system changes and integrations.
• Support month-end and year-end finance processes from a systems perspective.
• Maintain system documentation and knowledge articles.
• Assist with system upgrades, patches, and implementation projects.
• Support data flows between ERP, CRM and other systems.
• Ensure data integrity, security, and compliance across systems.
• Identify opportunities for automation and optimization.
• Provide user training and adoption support for new functionality.
• Coordinate with vendors and internal teams on delivery.

Skills

ERP experience

ITIL

Stakeholder comms

Data analysis

CRM platforms

Education

Bachelor’s degree in IT/Finance/Business

Tools

Netsuite

Job description

• Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

This position is responsible for supporting, administering, and enhancing enterprise business systems across the organization, with a primary focus on ERP and finance-related platforms. The role acts as a key liaison between business stakeholders and IT, ensuring systems are optimized, maintained, and aligned to business needs. The Business Systems Analyst will contribute to system improvements, manage incidents and changes in line with ITIL processes, and support ongoing transformation initiatives involving ERP and CRM platforms.

RESPONSIBILITIES

• Provide day-to-day administration, support, and maintenance of ERP and associated finance systems.
• Act as the first point of contact for system-related issues, managing incidents and service requests in line with ITIL practices.
• Partner with Finance and other business units to gather requirements and translate them into system solutions.
• Configure, test, and deploy system changes, enhancements, and integrations.
• Support month-end, year-end, and other critical finance processes from a systems perspective.
• Maintain system documentation, including processes, configurations, and knowledge articles.
• Participate in system upgrades, patches, and implementation projects.
• Assist with integration and data flow between ERP, CRM and other business systems.
• Ensure data integrity, security, and compliance across systems.
• Identify opportunities for process automation and system optimization.
• Support user training and adoption of systems and new functionality.
• Collaborate with vendors and external partners when required (Business Systems Manager, Architecture Team, Cybersecurity Team, Infrastructure Team, Finance team (Financial Control, AP/AR, FP&A), IT Service Desk and Infrastructure teams, Business unit stakeholders, External vendors & system partners and, Project managers and delivery teams).

UNIQUE QUALITIES REQUIRED FOR THIS POSITION

• Bachelor’s Degree related to IT, Finance, Business or any STEM field.
• Willing to accept a 12-month fixed term work.
• Proven experience as a Business Systems Analyst or Systems Administrator.
• Experience in working in related industries, Insurance, Finance and Banking.
• Experience with Netsuite.
• Strong hands-on experience with ERP.
• Experience supporting finance systems and processes (GL, AP, AR, reporting).
• Exposure to CRM platforms.
• Understanding and practical application of ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Ability to manage competing priorities and meet deadlines.
• High attention to detail and commitment to data accuracy.
• Experience in system integrations and data workflows desirable.
• Continuous improvement mindset and willingness to learn.
• Reliable and effective support of Business systems.
• Timely resolution of incidents and service requests in line with SLAs.
• Successful delivery of system enhancements and improvements.
• Creation and maintenance of documentation and project artifacts.
• Strong stakeholder satisfaction and engagement.
• Improved system usability, efficiency, and data integrity.
• Effective adherence to ITIL processes and governance standards.

We are always on the look-out for great talent, and you just might be who we're looking for.