ERP & Digital Solutions Administrator/Analyst | Morning Shift | WFH

Cloudstaff Philippines Inc.; Philippines; Remote; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Comprehensive health and life insured

Career advancement opportunities

Company-provided PC/Laptop and fiber

Free Coffee, Meals and Beer Fridays

VIP lounge and game rooms

Job summary

Cloudstaff Philippines Inc. is seeking an ERP & Digital Solutions Administrator/Analyst to own, enhance, and expand our enterprise systems across Microsoft Dynamics 365 Business Central, Power Apps, Power Automate, Power BI, Microsoft Teams, and related digital platforms.

The role will support digital transformation across our HK, China, and Thailand manufacturing operations by digitising manual processes, automating repetitive tasks, improving data quality, optimising ERP processes, and

Qualifications

• Hands-on experience with Microsoft Dynamics 365 Business Central (D365 BC).
• Practical experience with Microsoft Power Apps, Power Automate, and Power BI.
• Knowledge of manufacturing processes and operations.
• Strong English communication skills.
• Experience with Microsoft Teams and workflow automation.
• Basic knowledge of Business Central AL.
• Experience supporting ERP, digital solutions, or business systems.

Responsibilities

• Provide ERP and digital solutions support across the platform.
• Maintain system documentation and release notes.
• Support system upgrades, deployments, and go‑lives.
• Monitor system performance and identify opportunities for continuous improvement.
• Collaborate with internal stakeholders, implementation partners, and vendors to deliver business solutions.
• Develop Power Apps and automate workflows.
• Integrate Power Apps with Business Central and Power BI.

Skills

Microsoft Dynamics 365 Business Center

Power Apps

Power Automate

Power BI

Microsoft Teams

SharePoint

English communication

Office 365 administration

Education

IT, Data, Computer Science, or related degree

Tools

Business Central AL

Job description

Job Description

Role Overview

We are looking for an ERP & Digital Solutions Administrator / Analyst to own, enhance, and expand our enterprise systems ecosystem across Microsoft Dynamics 365 Business Central, Power Apps, Power Automate, Power BI, Microsoft Teams, and related digital platforms.

The role will support digital transformation across our HK, China, and Thailand manufacturing operations by digitising manual processes, automating repetitive tasks, improving data quality, optimising ERP processes, and delivering actionable business insights.

This is a hands‑on role that combines ERP administration, business systems analysis, Power Platform development, process improvement, data analytics, and user support.

Key Responsibilities

1. ERP – Microsoft Dynamics 365 Business Central

• Manage and administer Dynamics 365 Business Central users, permissions, profiles, and system configurations.
• Support continuous improvement and optimisation of Business Central across manufacturing, purchasing, warehouse, and finance functions.
• Maintain BOM and routing data accuracy.
• Troubleshoot production, warehouse, and ERP posting issues.
• Support WMS functions including bins, picks, put‑aways, and related processes.
• Coordinate with finance teams across HK, China, and Thailand to support month‑end alignment.
• Support system upgrades, deployments, enhancements, and go‑lives.

2. Power Apps & Digital Transformation

• Digitise paper, PDF, Excel, and manual forms using Microsoft Power Apps.
• Develop mobile‑ready applications for areas such as:
  • Quality Control (QC)
  • Non‑Conformance Reporting (NCR)
  • Maintenance
  • Production feedback
  • Receiving
  • HR
  • Safety
• Ensure applications are compatible across desktop, mobile, and factory devices.
• Manage application lifecycle, version control, and governance.
• Integrate Power Apps with Business Central and Power BI datasets.

3. Power Automate & Workflow Automation

• Design and implement automated workflows across departments.
• Develop integrations between Business Central, SharePoint, Teams, Outlook, and other business applications.
• Automate repetitive administrative and operational processes.
• Build approval workflows to improve efficiency and process visibility.
• Monitor workflow health, troubleshoot failures, and maintain reliable automation solutions.

4. Microsoft Teams & Digital Workspace

• Develop and maintain Teams‑based digital workspaces for departments such as Operations, QA, Warehouse, Engineering, and HR.
• Integrate Power Apps, dashboards, and Business Central insights into Teams.
• Configure Teams Approvals for cross‑site processes.
• Establish structured digital communication and collaboration workflows.
• Support Teams integration with SharePoint and Dynamics 365 Business Central.

5. Power BI & Data Analytics

• Develop and maintain Power BI dashboards and reports for:
  • Production
  • Logistics
  • Warehouse / WMS
  • Quality
  • Finance
  • Supply Chain
• Connect Business Central and Power Apps data into unified datasets.
• Manage gateway refresh schedules and data security.
• Implement row‑level security for multi‑country access.
• Deliver actionable insights to support daily operational and management decision‑making.

6. Data Governance & Master Data Management

• Establish and maintain standards for data quality, governance, and master data integrity.
• Identify and resolve data inconsistencies across systems.
• Improve master data quality across HK, China, and Thailand manufacturing operations.
• Ensure consistent data alignment across ERP and integrated digital platforms.

7. Business Process Analysis & Solution Design

• Document current‑state processes and identify process gaps and improvement opportunities.
• Gather business requirements and define future‑state processes.
• Translate business requirements into technical specifications and solution designs.
• Work closely with stakeholders to deliver practical digital solutions.
• Prepare process documentation, SOPs, user guides, and release notes.

8. Testing, Implementation & Quality Assurance

• Support application testing, UAT, deployments, and system implementations.
• Validate functionality, performance, integrations, and compliance with business requirements.
• Coordinate with implementation partners and vendors.
• Support prototyping and solution evaluation.
• Ensure data consistency and integration across platforms.

9. Future Digital Systems – MES / APS / Quality / PPA / HR

As part of the company's digital transformation roadmap, the organisation will expand its digital ecosystem beyond ERP to include MES, Quality Management, APS, PPA, HR platforms, and other business applications.

The role will:

• Research and evaluate potential digital solutions.
• Assess integration suitability with Business Central.
• Coordinate with implementation partners and vendors.
• Support prototyping, testing, and UAT.
• Assist with implementation and integration activities.
• Ensure new systems are integrated with Business Central rather than operating as standalone platforms.
• Maintain cross‑platform data alignment and master data consistency.

10. User Support & Training

• Provide ongoing ERP and Power Platform support to users.
• Troubleshoot system and application issues.
• Conduct user training across departments and regions.
• Create user guides, SOPs, and supporting documentation.
• Support effective adoption of new systems and digital processes.

Key Outcomes – First 12 Months

• Digitise 100% of manual forms through Power Apps and Teams.
• Deploy 5-10 automation workflows that eliminate repetitive tasks.
• Stabilise and optimise Business Central across manufacturing, purchasing, WMS, and finance.
• Deliver operational Power BI dashboards for daily management.
• Establish Microsoft Teams as an integrated digital workspace across departments.
• Improve master data quality across HK, China, and Thailand manufacturing operations.
• Reduce ERP‑related operational errors by more than 50%.

Key Technologies / Systems

• Microsoft Dynamics 365 Business Central (D365 BC)
• Microsoft Power Apps
• Microsoft Power Automate
• Microsoft Power BI
• Microsoft Teams
• Microsoft SharePoint
• Microsoft 365
• MES
• APS
• Quality Management Systems
• PPA
• HR Digital Platforms

General Responsibilities

• Provide general ERP and digital solutions support.
• Maintain system documentation and release notes.
• Support system upgrades, deployments, and go‑lives.
• Monitor system performance and identify opportunities for continuous improvement.
• Collaborate with internal stakeholders, implementation partners, and vendors to deliver business solutions.

Qualifications and Requirements

Required

• Hands‑on experience with Microsoft Dynamics 365 Business Central (D365 BC)
• Practical experience with Microsoft Power Apps, Power Automate, and Power BI
• Knowledge of manufacturing processes and operations
• Strong English communication skills
• Experience with Microsoft Teams and workflow automation
• Basic knowledge of Business Central AL
• Experience supporting ERP, digital solutions, or business systems

Preferred

• Experience with MES/APS evaluation or implementation
• Experience with WMS or other manufacturing systems
• Thai or Chinese language skills
• Experience with Office 365 administration
• IT, Data, Computer Science, or related degree — Associate's degree or higher
• Microsoft certifications in Power Apps and/or Power BI

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well‑being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well‑being.
• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture : We’re committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.