Supplier Success Professional (Cantonese) | Work from Office | Morning Shift

Cloudstaff Philippines Inc.; Pampanga; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Leave credits

PC provided

Free coffee Fridays

VIP lounge

Job summary

Cloudstaff Philippines Inc. is hiring a Supplier Success Professional (Cantonese) in Pampanga. The role focuses on developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors while serving as the first contact for customers.

You will interact via phone, email, and chat in Cantonese, ensuring high customer satisfaction and seamless issue resolution. The position operates in a morning shift from our Angeles office, with responsibilities spanning

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Excellent communication skills in Chinese/Cantonese.
• Ability to actively listen and anticipate customer needs.
• Familiarity with IT tools and Windows applications is a plus.

Responsibilities

• Provide professional support to customers via phone, email, and chat.
• Research, clarify, and resolve issues with a focus on customer experience.
• Interact with customers and prioritize their needs.
• Verify details on regulatory documents accurately.
• Log interactions in Service Cloud (SFDC) and follow up as needed.
• Log product issues and contribute to troubleshooting.
• Educate customers about new features and functionalities.
• Share customer feedback with Product, Sales and Marketing teams.

Skills

Cantonese language

Communication skills

Active listening

Job description

We’re Hiring: Supplier Success Professional (Cantonese)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role

Supplier Success Professional (Cantonese)

Work Arrangement

Work from Office

Location

Philippines - Pampanga (Angeles)

Schedule

Morning Shift

Job Description

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all customers.

Essential Duties and Responsibilities

• Provide professional support to all customers

• Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience

• Interact directly with customers through telephone, email and chat

• Prioritize and resolve customer needs

• Accurately verify details on regulatory documents

• Record details of interactions in Service Cloud (SFDC)

• Provide necessary outbound follow-up, both via phone and email

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Escalate customer complaints and seek reach out options to provide additional assistance

• Share feature requests and effective workarounds with team members

• Educate customers about new features and functionalities

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Communicate and coordinate with internal departments

• Work as a team and be a positive addition to client's culture

• Performs other duties as assigned

• May be required to attend training, meetings, or seminars

• Contribute and report towards the team KPIS and objectives

• Assist in training junior Customer Support Representatives

Qualifications and requirements

• Experience as a Customer Support Specialist or similar CS role

• Excellent communication skill – both written and orally ( Chinese/Cantonese)

• Ability to Active listen and think 2 steps ahead

• Working PC knowledge, windows preferred and related applications (IT industry is an advantage)

• An affinity for learning online software systems

• Interpersonal skills

• Problem analysis and problem-solving

• Attention to detail and accuracy

• Adaptability

• Self-Motivated

• Stress/Patience tolerance

• Ability to learn and apply new information or skills

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.